Amit Patiyal
Gloucester,United Kingdom
Summary
Results-driven Shift Manager with expertise in optimising workflow and upholding high standards in hospitality. Delivered effective team leadership and conflict resolution while adhering to safety protocols and enhancing training programmes. Developed skills in inventory management and scheduling, contributing to operational efficiency and team development.
Overview
2
2
Languages
1
1
Certification
14
14
years of professional experience
Work History
Shift Manager
Tim Hortons UK
Gloucester, Gloucestershire
11.2021 - Current
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
- Coordinated with in-house and front-of-house teams to maintain seamless service during peak hours.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Analysed sales data to identify trends, adjusting staffing levels and stock orders to meet demand.
- Maintained strict adherence to health and safety regulations, conducting regular audits to ensure compliance.
- Developed rota that maximised staff availability and skillsets, reducing reliance on overtime.
- Monitored inventory levels closely, placing timely orders to avoid stockouts and excess inventory.
- Achieved productivity targets by motivating and incentivising .
- Provided detailed instructions to staff on production processes to ensure clarity and efficiency. to achieve production output.
- Acted as a liaison between staff and upper management, effectively communicating feedback and suggestions for improvements.
Assistant Manager
McDonald's
India , Delhi
09.2012 - 09.2021
- Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
- Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
- Led weekly staff meetings to discuss targets, performance improvements, and customer feedback.
- Monitored staff performance and developed improvement plans.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Implemented promotional campaigns, ensuring staff were briefed and displays correctly arranged.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Enhanced customer experience by introducing a loyalty programme, increasing repeat business.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Analysed sales data to identify trends, making recommendations for inventory adjustments.
Education
Bachelors in Hotel Management - Hotel Management
Lovely Professional University
Punjab01-2011
Skills
- Inventory management
- Quality control standards
- Health and safety regulations
- Order processing
- Quality Assurance
- Operational efficiency
- Sales performance metrics
- Sales forecasting
- Customer relationship management
- Customer satisfaction
- Staff management
- Staff training
- Task delegation
- Team leadership
- Motivational leadership
- Talent acquisition
- Quality assurance standards
Languages
English
Proficient
C2
Hindi
Proficient
C2
Certification
- Hazard Analysis in Critical Control Point(HACCP)
Hobbies and interests
- Singing
- Travelling
- Playing musical Instruments
Timeline
Shift Manager
Tim Hortons UK
11.2021 - Current
Assistant Manager
McDonald's
09.2012 - 09.2021
Bachelors in Hotel Management - Hotel Management
Lovely Professional University