Amit Joshi
STEVENAGE,HERT
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Operations manager
ABBEY STEEL & SHEARING CO LTD
STEVENAGE, HERTS
04.2016 - Current
- Managed vendor relationships to ensure timely delivery of services.
- Led teams to achieve business objectives on time and within budget constraints.
- Led and managed administrative staff to maintain smooth daily operations.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Applied lean principles to operations management, reduced waste significantly.
Customer experience executive
OLIVE COMMUNICATIONS
HIGH WYCOMBE WOOBURN GREEN, Buckinghamshire
10.2015 - 04.2016
- Trained new hires in company policies, establishing a consistent approach to customer service.
- Improved customer satisfaction by implementing streamlined processes.
- Developed training materials for improved team performance.
- Identified potential problems, resulting in enhanced user experience.
- Handled high-volume customer inquiries, ensuring prompt response times.
- Maintained detailed records of all interactions with customers, ensuring transparency and accountability.
Customer service executive
TECHNOGYM
BRACKNELL, BERKSHIRE
10.2013 - 10.2015
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Managed difficult situations for positive outcomes.
- Offered additional products and services to boost company sales.
- Built lasting relationships with regular customers, fostering brand loyalty.
- Recorded customer interactions, providing valuable data for management review.
- Delivered exceptional service to increase customer loyalty.
- Enhanced brand reputation with excellent telephone etiquette.
CUSTOMER SERVICE
DATA SELECT LTD
SLOUGH, BERKSHIRE
06.2010 - 10.2013
- Trained new employees, ensuring top-notch customer service.
- Handled returns and exchanges for improved customer service.
- Enhanced customer satisfaction with excellent customer service skills.
- Provided excellent customer service, fostered loyal customer base.
- Delivered excellent customer service, leading to repeat business.
- Provided exceptional customer service for positive feedback.
CUSTOMER SERVICE
HOMEBASE
SLOUGH, BERKSHIRE
12.2006 - 08.2010
- Bolstered client relationships with excellent customer service skills.
- Implemented new strategies for enhanced customer service.
- Increased tenant retention by providing excellent customer service.
- Boosted repeat business by providing exceptional customer service.
- Handled cash transactions for smooth customer service experience.
- Provided excellent customer service to enhance buyer satisfaction.
Education
BA HONS MANAGEMENT - BUSINESS MANAGEMENT
UNIVERSITY OF HERTS
HERTFORDSHIRE 09.2005 - 07.2007
A-Levels - BUSINESS
HERSCHEL GRAMMAR SCHOOL
SLOUGH BERSKHIRE 09.2003 - 05.2005
Skills
- Customer relationship management
- Bookkeeping
- Invoicing
- Operational support
- Administrative procedures
- Self-motivation
- Time-management
- Inventory control
Accomplishments
LEVEL 4 AAT Book-keeping Technician Currently Studying
LEVEL 3 AAT Book-keeping Technician Merit Achieved
LEVEL 2 AAT Book-keeping Technician Merit Achieved
Timeline
Operations manager
ABBEY STEEL & SHEARING CO LTD
04.2016 - Current
Customer experience executive
OLIVE COMMUNICATIONS
10.2015 - 04.2016
Customer service executive
TECHNOGYM
10.2013 - 10.2015
CUSTOMER SERVICE
DATA SELECT LTD
06.2010 - 10.2013
CUSTOMER SERVICE
HOMEBASE
12.2006 - 08.2010
BA HONS MANAGEMENT - BUSINESS MANAGEMENT
UNIVERSITY OF HERTS
09.2005 - 07.2007
A-Levels - BUSINESS
HERSCHEL GRAMMAR SCHOOL
09.2003 - 05.2005