Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amit Joshi

STEVENAGE,HERT

Summary

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

18
18
years of professional experience
3
3
years of post-secondary education

Work History

Operations manager

ABBEY STEEL & SHEARING CO LTD
STEVENAGE, HERTS
04.2016 - Current
  • Managed vendor relationships to ensure timely delivery of services.
  • Led teams to achieve business objectives on time and within budget constraints.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Applied lean principles to operations management, reduced waste significantly.

Customer experience executive

OLIVE COMMUNICATIONS
HIGH WYCOMBE WOOBURN GREEN, Buckinghamshire
10.2015 - 04.2016
  • Trained new hires in company policies, establishing a consistent approach to customer service.
  • Improved customer satisfaction by implementing streamlined processes.
  • Developed training materials for improved team performance.
  • Identified potential problems, resulting in enhanced user experience.
  • Handled high-volume customer inquiries, ensuring prompt response times.
  • Maintained detailed records of all interactions with customers, ensuring transparency and accountability.

Customer service executive

TECHNOGYM
BRACKNELL, BERKSHIRE
10.2013 - 10.2015
  • Utilised CRM software proficiently, streamlining the complaint handling process.
  • Managed difficult situations for positive outcomes.
  • Offered additional products and services to boost company sales.
  • Built lasting relationships with regular customers, fostering brand loyalty.
  • Recorded customer interactions, providing valuable data for management review.
  • Delivered exceptional service to increase customer loyalty.
  • Enhanced brand reputation with excellent telephone etiquette.

CUSTOMER SERVICE

DATA SELECT LTD
SLOUGH, BERKSHIRE
06.2010 - 10.2013
  • Trained new employees, ensuring top-notch customer service.
  • Handled returns and exchanges for improved customer service.
  • Enhanced customer satisfaction with excellent customer service skills.
  • Provided excellent customer service, fostered loyal customer base.
  • Delivered excellent customer service, leading to repeat business.
  • Provided exceptional customer service for positive feedback.

CUSTOMER SERVICE

HOMEBASE
SLOUGH, BERKSHIRE
12.2006 - 08.2010
  • Bolstered client relationships with excellent customer service skills.
  • Implemented new strategies for enhanced customer service.
  • Increased tenant retention by providing excellent customer service.
  • Boosted repeat business by providing exceptional customer service.
  • Handled cash transactions for smooth customer service experience.
  • Provided excellent customer service to enhance buyer satisfaction.

Education

BA HONS MANAGEMENT - BUSINESS MANAGEMENT

UNIVERSITY OF HERTS
HERTFORDSHIRE
09.2005 - 07.2007

A-Levels - BUSINESS

HERSCHEL GRAMMAR SCHOOL
SLOUGH BERSKHIRE
09.2003 - 05.2005

Skills

  • Customer relationship management
  • Bookkeeping
  • Invoicing
  • Operational support
  • Administrative procedures
  • Self-motivation
  • Time-management
  • Inventory control

Accomplishments

LEVEL 4 AAT Book-keeping Technician Currently Studying

LEVEL 3 AAT Book-keeping Technician Merit Achieved

LEVEL 2 AAT Book-keeping Technician Merit Achieved

Timeline

Operations manager

ABBEY STEEL & SHEARING CO LTD
04.2016 - Current

Customer experience executive

OLIVE COMMUNICATIONS
10.2015 - 04.2016

Customer service executive

TECHNOGYM
10.2013 - 10.2015

CUSTOMER SERVICE

DATA SELECT LTD
06.2010 - 10.2013

CUSTOMER SERVICE

HOMEBASE
12.2006 - 08.2010

BA HONS MANAGEMENT - BUSINESS MANAGEMENT

UNIVERSITY OF HERTS
09.2005 - 07.2007

A-Levels - BUSINESS

HERSCHEL GRAMMAR SCHOOL
09.2003 - 05.2005

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Amit Joshi