Amit Gupte

• · Supporting the delivery of Release, Change & Projects for all Barclays business units. Work extensively with Release Managers, Service Managers, Project Managers, Application/ Infrastructure support teams at all levels. This involves taking responsibility for area of work to support Change & Release Management and minimize risk to IT environment to support our goal to become the ‘Go-To’ choice for consumers.
• ·Utilize and develop skills in supporting the successful delivery of Change and Release through applying appropriate control and governance followed in Barclays via the Change and Release Process.
• · Chair/Minute the Weekly High Risk changes CAB for my BUs.
• · Chair/Minute the Weekly Failed Change meeting to discuss the issue that were observed, drive the teams to document the lessons learnt and take on actions to close loop any gaps or add to the current best practices so as to avoid future reoccurrences.
• · As an Additional responsibility I was the Champion for SM new tool launch and currently also perform pre & post testing for tool releases from Change Management team. This is to support testing & highlighting issues/bugs, smooth transition for the change requesters and being the go to person for any issues on the floor.
• · Identifying improvements at all levels of the SDLC life cycle by reviewing, improving & approving the various plans / trackers generated. Ensuring an efficient and effective Change and Release process whilst maintaining the rigor and governance required ensuring protection and stability of Service.
• · As this is an individual contributor role it also requires me to represent my team at various forums which are held by Central and cluster teams for internal Governance like Failed Change Process review, Governance forums and SFUF (Service First User Form) etc
• · Additionally have worked on ORAC – Audit related actions tracking. When required provide data to the Audit teams in proper format as requested.
• · For 4years had single handed organizing, scheduling & many times even conducting the BX Change Management process training for all the BUs of Barclays and am looked up to as easily reachable member of the team for any guidance around the process and tool. Now from the last year this task is managed in coordination with Change Governance team.

• Thoroughly reviewing the change deployments / release. Working with various teams for verifying all the required testing, planning, tools & communication is done as part of Change Assurance and providing consent after all the criteria are met or proposing the risk to higher management to reduce failures and minimize risk.
• ·Work requires extensive coordination & interaction with teams from different global location (Includes Project Managers, Service Delivery managers, ASG, Development, Deployment, Release & Testing teams) for each application having calendar / non calendar releases and Infrastructure Deployments.
• Sending status reports & other required reports frequently to higher management.
• Awarded Star Performer Award first time in the team for exemplary performance & innovative ideas and also a lead contributor to the Team.

Additional Responsibilities as Change Lead

• Tracking Changes as per deployment calendar. Chair daily Change Quality & Assurance calls with BT Higher management to review Application, Code, Patch releases & Infrastructure deployments before handing over the change to the monitoring teams.
• Tracking Service Impacting Incidents and creating RCAs for Change Assurance management to have proper incident occurrence, fault fixes understanding and systematic completion of RCA findings.
• Assisting the Change Manager for having a final control point even after the CAB approval to review high impact changes to check Readiness before they are allowed into production.
• Help fine tune change control processes (CA Tool, RFT etc), review the implementation of changes and if proper impact assessment was done to help improve the quality and efficiency benefits.
• Generated insights through stakeholder engagement, collating and applying recommendations.

• Managing a controlled change environment there by ensuring incident free changes on the Telecom client’s complex IT environment.
• Ensuring low percentage of Urgent changes leading to reduction in high severity incidents.
• Ensuring in-depth planning, impact assessment, risk management & required approvals before the changes go into the IT system.
• Reviewing of infrastructure deployment, code / configuration, ensuring IBM strict security policies and globally approved plans are followed and having initial impact analysis done to restrict changes which are not planned.

• Getting involved in incident from when they happen, tracking the Sev 1 & 2 incidents so as to get better RCAs leading to prevention and faster resolution incase of re occurrence of incidents
• Tracking issues and having RCAs done so that incidents can be avoided. Proactive Problem management
• Updating the client and Top IBM management with Incident resolution progress and assisting Incident management in getting central assistance so as to get the resolution faster.
• Maintain central trackers and assisting SMEs in making RCAs with proper Precautionary measures, due to which rejection rate of RCAs was almost nil.
• Maintain a central Knowledge base for better incident resolution.
• PERB preparation and Meetings.

• Overall Governance of SO Accounts
• Reporting daily & weekly incidents to IBM India & AP top management
• Over 20 Major IBM Account incident & RCA closure tracking & coordinating with Problem managers of accounts to get assistance from different towers / verticals.
• Publishing newsletters for Service Management
• Tracking issues faced in accounts and assisting Delivery heads & High profile Projects mangers to meet targets.