Amit Gourisaria

• Lead operations for three revenue-generating systems: Micropayments, Direct To Bill, and PrepayBroker.
• Oversaw complex incident management, resolving second and third-level issues efficiently.
• Implemented major project deliveries, achieving over 50 releases and new applications with integration with new backend system.
• Automated reporting processes and developed scripts for file transfers to downstream systems.
• Created scripts for self-signed SSL certificate generation and annual renewal activities.
• Analyzed application data to evaluate performance and identify underlying issues.
• Coordinated solutions with development teams while adhering to incident and change management protocols.
• Act as the Lead to manage the PrepayBroker upgrade project in behalf of Client Senior Management.
• Participated in 24x7 on-call rotation to address urgent operational challenges promptly.

• Description: PNAD (Product Naming and Addressing Database) is centrally sited and holds all the data required by the globally distributed NMS systems to support automatic router configurations for the CE routers.

Received 'Pat on the Back Award' from Tech Mahindra throughout project life cycle

Responsibilities:

• Involved in Development and maintenance of PNAD (Bespoke Network Provisioning tool for RXN network and IP address management).
• Development of Client Router Migration and IP Address Preserve process.
• Development of Interface for transferring Client Router from Radianz to MPLS network.
• Co-ordination with other team such as Infovista, COTPlus.

Environment: Oracle 9i, Forms and Reports 9i, Unix, Citrix

• Managed ETL project using Ab Initio, Unix, and Oracle for Unguided Re Routing and Late Order Process modules.
• Resolved issues in Geneva Billing Service Fulfilment modules, maintaining databases and identifying root causes of data errors.
• Conducted development and maintenance of Ab Initio graphs, addressing related issues and bugs in Shell Script and PL/SQL code.
• Utilised components such as rollup, sort, scan, reformat, and join to enhance data processing.
• Updated graphs for new releases while resolving specific WCI module problems within specified timelines.
• Closed Bridge Cases efficiently, ensuring timely resolution of outstanding issues.

• Developed Contract and Site Allotment modules, integrating with Oracle Applications 11i.
• Created Item Specification Master and Customer Master for streamlined data management.
• Generated numerous reports and implemented an email system for electronic distribution.
• Configured Purchase Order Approval Workflow enhancing operational efficiency.
• Developed interfaces for seamless data transfer from legacy systems to Oracle Applications.
• Crafted customised forms and reports to meet specific client requirements.