Amit Garg
Project Manager
Bengaluru,KA
Summary
Instrumental Project Manager bringing 17+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
18
18
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Project Manager
TCS
04.2012 - Current
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Identified plans and resources required to meet project goals and objectives.
- Achieved project deadlines by coordinating with contractors to manage performance.
Staff Software Engineer
IBM India Pvt Ltd
08.2008 - 03.2012
- Analyzed proposed technical solutions based on customer requirements.
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Provided guidance and mentored less-experienced staff members.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered Tier-3 support and SME input to internal and external customers.
- Maintained response times to support business continuity.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Documented faults and bugs for referral to development staff for use in updates.
Senior Principal Engineer
Telelogic India Pvt Ltd
07.2006 - 07.2008
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed over 20 customer emails/calls per day and improved CSAT score to 95%.
Technical Support Engineer
Hewlett Packard
04.2005 - 07.2006
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained response times to support business continuity.
- Managed around 50-60 customer emails per day.
Education
B.Tech Electronics And Communication - Electronics Engineering
J.M.I.T Radaur (Kurukshetra University)
Haryana, India 04.2000 - 05.2004
Higher Secondary - Science
M.L.N College
Yamunanagar, Haryana 04.1998 - 09.1999
Senior Secondary -
D.M.A, Meerut
India 04.1996 - 05.1997
Skills
Agile
undefinedCertification
Professional Scrum Master I
Timeline
Professional Scrum Master II
12-2022
Microsoft Azure AZ900
11-2022
Professional Scrum Master I
08-2022
Project Manager
TCS
04.2012 - Current
Staff Software Engineer
IBM India Pvt Ltd
08.2008 - 03.2012
Senior Principal Engineer
Telelogic India Pvt Ltd
07.2006 - 07.2008
Technical Support Engineer
Hewlett Packard
04.2005 - 07.2006
B.Tech Electronics And Communication - Electronics Engineering
J.M.I.T Radaur (Kurukshetra University)
04.2000 - 05.2004
Higher Secondary - Science
M.L.N College
04.1998 - 09.1999
Senior Secondary -
D.M.A, Meerut
04.1996 - 05.1997
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