AMIT BHANDARI
Dunfermline,Fife
Summary
Branch service associate with strong expertise in customer service and operational efficiency. Achieved significant improvements in branch processes, resulting in enhanced client satisfaction. Proficient in problem-solving, team collaboration, and consistently meeting service targets.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Branch Service Associate
Laxmi Sunrise Bank Limited
Kathmandu, Nepal
2021.02 - 2025.08
- Assist customers with account inquiries and transactions
- Assist international payment facility to customers including SWIFT, TT and LC
- Provide information on bank products and services
- Resolve customer issues and complaints
- Handle ATM and Customer Digital Banking Issue
- Process loan applications and other banking documents
- Ensure compliance with banking regulations and procedures
- Maintain accurate records of customer interactions
- Promote bank promotions and offers
- Collaborate with team members to achieve branch goals
- Maintain branch KPI report
Contract
NIC Asia Bank Limited
Kathmandu, Nepal
2020.12 - 2021.01
- Marketing and Product Sales for Branch
- Loan Recovery
- Customer Services
Education
Financial Risk Manager Level 1 ongoing - Finance, Risk Management, Quantitative Finance
Global Association of Risk Professionals (GARP)
USA 2026.05 -
MSc - Fintech
Abertay University
Dundee, Scotland 2025.09 -
MBA - Finance
Purbanchal University
Nepal 2021.07 - 2024.07
BHTM - Hospitality and Tourism
Kathmandu University
Nepal 2015.07 - 2019.07
+2 – Higher Secondary Level of Education - Accountancy, Hotel, Economics, Business
National Examinations Board (NEB)
2012.03 - 2014.03
SLC – School Leaving Certificate - Accountancy and Math
Office of the Controller of Examinations under the Government of Nepal's Ministry of Education
Skills
- Account management and client relations
- Hospitality and customer service
- Financial analysis and literacy
- Market research and analysis
- KYC regulations compliance
- Deposit verification processes
- Banking software proficiency
- Retail banking systems knowledge
- AML and fraud prevention awareness
- Digital banking navigation skills
- Safe deposit box operations
- Electronic funds transfer management
- Cash drawer maintenance expertise
Certification
- IATA (International Air Transportation Association) Travel and Tourism Consultant Diploma
- Advance GDS - Sabre “Certified” - Amadeus – Galileo
- Diploma in Advance Computer Accounting – Tally ERP 9, Advance Excel
- Diploma in Income Tax & Vat and TDS
Languages
English
Upper intermediate
Hindi
Upper intermediate
Nepali
Native
TRAINING
- Customer Experience Management Training (SilkAir)
- Crisis Management Training (SilkAir- for the Accommodation In-charge role)
- Participated Aviation Financial Operation Training (SilkAir2019)
- New Distribution Capability (NDC) Training for Airlines Staff (International Air Transport Association-IATA) Sales and Business development through online (Singapore Airlines-2020)
- Customer Services etiquettes (Sunrise Bank Limited)
- Fake Note detection and Cash Management (Sunrise Bank Limited)
- AML/CFT Training Phase 1 (Laxmi Sunrise Bank ltd)
- Advanced Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT) training Phase 2 (Laxmi Sunrise Bank ltd)
- Information Security Awareness Programme –ISAP General – Laxmi Sunrise Bank ltd
- One Bank One Process – Laxmi Sunrise Bank ltd
- Training on Operation Risk Management – Laxmi Sunrise Bank
- Trade Finance Operation Training – Laxmi Sunrise Bank
- ESG investing – Laxmi Sunrise Bank
Reference
- Alan Thompson, CFA
Finance Lecturer
Email: a.thompson@abertay.ac.uk
School of Business, Law and Social Sciences
Abertay University
Bell Street, DUNDEE, DD1 1HG
- Dr. Mahalaxmi Adhikari Parajuli, PhD, FHEA, PG Certs, MSc, MEd, BBS
Accounting Lecturer
Email: m.adhikari-parajuli@abertay.ac.uk
School of Business, Law and Social Sciences
Abertay University
Bell Street, DUNDEE, DD1 1HG
RELEVANT COURSEWORK
Machine Learning and Artificial Intelligence, Data Science, Fintech, Strategic Management | Financial Management and Cooperate policy | Financial derivatives and engineering | Capital Structure Management | Security analysis and Investment Management | Financial Theory | Management Accounting | Financial Accounting
Timeline
Financial Risk Manager Level 1 ongoing - Finance, Risk Management, Quantitative Finance
Global Association of Risk Professionals (GARP)
2026.05 -
MSc - Fintech
Abertay University
2025.09 -
MBA - Finance
Purbanchal University
2021.07 - 2024.07
Branch Service Associate
Laxmi Sunrise Bank Limited
2021.02 - 2025.08
Contract
NIC Asia Bank Limited
2020.12 - 2021.01
BHTM - Hospitality and Tourism
Kathmandu University
2015.07 - 2019.07
+2 – Higher Secondary Level of Education - Accountancy, Hotel, Economics, Business
National Examinations Board (NEB)
2012.03 - 2014.03
SLC – School Leaving Certificate - Accountancy and Math
Office of the Controller of Examinations under the Government of Nepal's Ministry of Education