Desired job title
Senior Care LeadHealthcare AssistantHealth Care AssistantWarehouse OperativeSales ManagerWork Type
Full timePart timeLocation preference
HybridRemoteOn-siteLocation: Byfleet, Surrey, GB
Open to relocation: Yes
Open to work
AMISSAH MONEL
Byfleet,Surrey
Work preference
Summary
Versatile, reliable and highly adaptable professional with extensive experience in healthcare,
customer service and team leadership. Skilled at working in fast-paced environments, maintaining
accurate records, communicating with diverse stakeholders and solving problems efficiently. Strong
IT literacy including Microsoft Office 365, Windows systems and digital documentation. Recognised
for professionalism, attention to detail and the ability to learn quickly.
Overview
9
9
years of professional experience
Work history
Senior Care Lead
Kingsley Healthcare( formerly Whiteley Homes Trust
Hersham, Surrey
2024.08 - 2026.09
- Coordinated staff schedules and communicated operational updates, ensuring seamless workflow and team alignment
- Supported staff in utilising digital care software, resolving user issues to enhance service delivery
- Assisted colleagues with system navigation and documentation processes
- Maintained electronic patient records and ensured accurate system updates
- Documented incidents accurately and escalated technical or operational issues to improve response time and resolution
- Ensured data confidentiality and compliance when accessing sensitive information
- Delivered person-centred care using holistic support across daily needs.
Health Care Assistant
Kingsley Healthcare( formerly Whiteley Homes Trust
Hersham, Surrey
2023.07 - 2024.08
- Assisted with bathing, dressing, and toileting for daily personal care needs.
- Supported dressing and bathing while maintaining respectful, sensitive care delivery.
- Built trust through continuous support and personalised day-to-day care routines.
- Recorded care provided, maintaining accurate patient records for ongoing treatment.
- Demonstrated respect and friendliness, offering help whenever assistance was needed.
- Delivered person-centred care using holistic support across daily needs.
Healthcare Assistant
Barchester Healthcare
Walton on Thames, Surrey
2024.08 - 2025.03
- Applied structured documentation and reporting procedures to enhance information reliability
- Updated digital patient records to ensure accuracy and accessibility
- Used internal systems to log care activities and incidents
- Assisted team members in clarifying documentation processes for improved consistency
- Delivered person-centred care using holistic support across daily needs.
Warehouse Operative
Evri Parcelnet
Byfleet, Surrey
2023.06 - 2023.07
- Processed and tracked packages through digital systems to ensure timely delivery
- Operated handheld scanning devices to enhance package tracking accuracy
- Identified and corrected tracking errors to maintain data integrity
- Utilised operational software to streamline daily tasks to maintain workflow accuracy
Sales Manager
Statefam Ventures (Ghana)
Tema, Ghana
2018.01 - 2023.01
- Analysed sales data using Excel
- Managed customer database, ensuring accurate and up-to-date records for improved client engagement
- Resolved customer issues and complaints, contributing to a positive customer experience and retention
- Provided technical assistance to customers, facilitating effective use of company systems and enhancing user satisfaction
- increased sales be 15%
Education
NVQ Level 5 Management & Leadership -
SVT
London 11/2025 -
NVQ Level 3 Health & Social Care - Safeguarding
City & Guilds
Care Certificate -
Skills for Care
BSc Business Administration - Banking & Finance
University of Ghana
GhanaSkills
- Patient Care Coordination
- Care management software
- Electronic Health Records
- Clinical Documentation
- Care Incident Reporting
- Healthcare Compliance
- GDPR compliance
- Data accuracy
- Troubleshooting & Problem Solving
- Staff Training
- Communication with non-technical users
- Office 365 proficiency
- Excel data management
- Windows systems support
Career goals
- To build a long-term career with an organisation that values integrity, teamwork, and continuous improvement. I aim to contribute through my strong work ethic, adaptability, and commitment to excellent service while developing new skills an
Accomplishments
3 time employee of the month
1 Hero award
References
References available upon request.
Timeline
Senior Care Lead
Kingsley Healthcare( formerly Whiteley Homes Trust
2024.08 - 2026.09
Healthcare Assistant
Barchester Healthcare
2024.08 - 2025.03
Health Care Assistant
Kingsley Healthcare( formerly Whiteley Homes Trust
2023.07 - 2024.08
Warehouse Operative
Evri Parcelnet
2023.06 - 2023.07
Sales Manager
Statefam Ventures (Ghana)
2018.01 - 2023.01
NVQ Level 5 Management & Leadership -
SVT
11/2025 -
NVQ Level 3 Health & Social Care - Safeguarding
City & Guilds
Care Certificate -
Skills for Care
BSc Business Administration - Banking & Finance
University of Ghana