Amishaa Varonica Chand
Belfast,United Kingdom
Summary
A versatile and results-oriented professional with a background in Computer Science Engineering and a Master’s in Management, combining technical expertise with strong business acumen. Experienced across IT support, fleet operations, and accountancy, with a proven ability to manage cross-functional tasks, improve processes, and deliver efficient, service-focused outcomes. Skilled in stakeholder coordination, problem-solving, and operational planning, with a growing focus on project execution and team leadership. Well-prepared to step into a Project Manager role, bringing a holistic understanding of both technical systems and organizational dynamics.
Overview
6
6
years of professional experience
Work History
IT service desk analyst
HSC Business Services Organisation
Belfast, Antrim and Newtownabbey
04.2025 - Current
- Provided first-line technical support for HSCNI staff across multiple trusts via phone and remote tools
- Logged and managed incidents and service requests using ITIL-aligned ticketing systems
- Resolved hardware, software, and network issues within agreed SLA timelines
- Administered user accounts and permissions using Active Directory and Microsoft 365
- Delivered support for clinical and business-critical applications across the HSCNI network
- Maintained clear communication with end-users to ensure issue resolution and customer satisfaction
- Escalated complex issues to second-line teams while ensuring full documentation and follow-up
- Contributed to knowledge base updates and internal process improvements
- Supported secure access and VPN connectivity for remote users
Accounts & IT Support Administrator
Value Cabs ltd.
Belfast, Antrim and Newtownabbey
07.2024 - Current
- Managed financial operations for a multi-division company, including payroll for 100+ employees & optimising the system for 98% on-time collection rate through effective software integration and automation.
- Utilised Sage software and financial IT tools to process 1000+ monthly transactions, managing daily cash flow and ensuring seamless data transfer between financial systems and internal databases.
- Developed financial statements, forecasts, and budgets, integrating automated reporting tools to improve reporting accuracy by 20% and reduce operational expenses.
- Collaborated with IT and cross-functional teams to align financial strategies with system capabilities, optimizing payment gateway integration and transaction processing for improved efficiency.
- Streamlined billing processes by managing ledgers and generating 100+ driver invoices daily using automated invoicing systems, improving accuracy and ensuring timely payments.
- Maintained accurate documentation of financial transactions, troubleshooting IT-related issues to ensure system integrity and data consistency for financial reporting.
Fleet Operations Manager
Value Cabs
Belfast, Antrim and Newtownabbey
01.2023 - 07.2024
- Led team of 15 telephonists in busy call centre, managing inquiries and dispatch for 600+ drivers and 110,000+ passengers weekly.
- Implemented strategies that increased fleet utilization by 20% and improved customer satisfaction by 15%.
- Developed software tools and dashboards for real-time operational oversight, improving decision-making speed by 25%.
- Resolved 95% of operational issues within 24 hours through cross-functional collaboration and stakeholder communication.
- Monitored performance metrics, enhancing operational efficiency by 30% by identifying and addressing bottlenecks.
- Delivered comprehensive training programs for 20+ new hires annually.
Software Engineer & IT Service Desk Support
Tata Consultancy Services
India
12.2020 - 09.2022
- Provided high-level technical support and solution development for Jaguar Land Rover, managing 250+ daily interactions via calls, emails, and tickets.
- Utilised expertise in software tools to resolve complex technical issues, maintain systems, and enhance operational efficiency.
- Developed and maintained software tools for technical support teams, incorporating process automation to improve incident management efficiency by 15%.
- Used advanced data analysis methods to identify system trends and performance improvements, leading to a 20% increase in operational efficiency.
- Developed automation scripts and worked on real-time data processing solutions, contributing to system optimisation.
- Collaborated closely with engineering teams to implement digital transformation strategies for clients.
IT Service Desk (Project Engineer)
Wipro Ltd
India
06.2019 - 07.2020
- Served as primary client contact, managing 100+ daily interactions with SLA adherence using Remedy ticketing tool.
- Collaborated on cybersecurity initiatives to maintain data integrity and compliance with industry standards.
- Engaged with cross-functional teams to resolve complex technical issues while managing over 100 daily client interactions.
- Utilized Remedy ticketing tool for software development and incident management, implementing process improvements that resulted in a 20% efficiency boost.
- Maintained strong client relationships, achieving high retention rate.
- Utilized MS Office for data analysis, data retrieval, and executive feedback.
Education
Master of Science in Management - Management
Queen's University of Belfast
09/2022 - 09/2023
Bachelor of Technology - Computer Sciences
Karunya University
07/2015 - 05/2019
Skills
- C, C, Java, Python & Web designing
- Ticketing tools like Remedy, Genesis etc
- Remote Desktop tools
- Cybersecurity & Data Integrity
- Real-time Data Processing
- Proficient in Microsoft Word, Excel & PowerPoint
- Data Analysis and Reporting
- ITIL Practices & Service Management
- Problem-Solving & Analytical Thinking
- Task Prioritization & Time Management
- Stakeholder Management
- Compliance with Policies & Procedures
- Attention to Detail and Organisational skills
- Adaptability and Continuous Learning
Timeline
IT service desk analyst
HSC Business Services Organisation
04.2025 - Current
Accounts & IT Support Administrator
Value Cabs ltd.
07.2024 - Current
Fleet Operations Manager
Value Cabs
01.2023 - 07.2024
Software Engineer & IT Service Desk Support
Tata Consultancy Services
12.2020 - 09.2022
IT Service Desk (Project Engineer)
Wipro Ltd
06.2019 - 07.2020
Master of Science in Management - Management
Queen's University of Belfast
09/2022 - 09/2023
Bachelor of Technology - Computer Sciences
Karunya University
07/2015 - 05/2019
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