Summary
Overview
Work history
Education
Skills
Timeline
Barista
AMIRUL HUSSAIN

AMIRUL HUSSAIN

Birmingham,West Midlands

Summary

I like to give the best, be and be passionate in my role. With the experience in Retail, Catering and Corporate Banking I am able to provide an all-round customer service while working. However, this will strengthen my performance by giving a great journey with people and Customers. I am easy in working within a team and independently and always like to look out for others.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work history

Barista

COSTA
06.2014 - Current
  • Building nurtured and strong relations with Customer loyalty by remembering personal preferences e.g. recalling names and regular orders to maintain rapport.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Maintained and operated espresso machines, blenders and commercial coffee brewers.
  • Maintained clean, organised café workspaces, enabling co-workers to readily locate required supplies.
  • Stock Rotation and Multi-tasking between Till Service with other Baristas on Coffee Machine, preparing Uber & Collection Orders, making other drinks to complete Orders in store and Prepare Food.

Waiter

WAREHOUSE CAFE
02.2013 - 03.2014
  • Serving customers, taking orders, taking booking reservations over the phone, always showing a positive and friendly attitude to staff and customers, tallying stock, always offering additional options of food, being flexible to cover extra or shifts covering and updating knowledge of the menu and food range.

Tele Customer Service Advisor

FLEXI
09.2012 - 02.2013
  • Working for “ARGOS 1 MAN Enquiries Campaign” involved dealing with customers quering upon anything concerning their deliveries, arranging collection of goods to be picked up from address, processing VAT Receipts, making notes, looking into customer's confidential order number, helping customers attain further detail upon specific products
  • The role always involved being on the phone
  • Taking ownership in this position helped me exceed to build and attain responsibilities.

Data Entry Clerk/ Faxination

ROYAL BANK OF SCOTLAND
01.2010 - 08.2012
  • Valuation & Offers
  • Processing mortgage application forms, paying attention to details, sending out Decline letters to, taking telephone calls from internal/ external customers and faxing-scanning solicitor/ legal documents
  • However double checking details of Customers on data before sending out mortgage offer packs was also my responsibility.

Customer Service Sales Advisor

Argos PLC
07.2002 - 07.2012
  • Serving customers face-to-face, cashiering, handling purchased goods from stockroom to collection desk, checking stock quantity, updating stock delivery on stock system, replacing returned goods physically/ system provided; working closely to help serve customers on the shop floor, being friendly (well-presented and approachable), promoting special offers during seasonal periods in store i.e
  • Store cards, recommending offers to suit customers desire, working on the Jewellery section, being flexible to locate e.g
  • Working on customer service to deal with returned/ exchange good and deal with refunds or, help float on all areas accessible to customers.

Catering Assistant

John Lewis & Partners
Solihull, West Midlands
01.2001 - 07.2002
  • Carefully prepared ingredients based on menus, portion control and agreed quality standards.
  • Applied highest standards of food safety, consistently maintaining hygiene ratings of [Number].
  • Served food and beverages to dining guests with outstanding customer service.
  • Operated cash register to quickly process sales, maintaining excellent customer service levels.
  • Ensured cleanliness and usability of crockery, cutlery and utensils for smooth-running, high-functioning kitchen operations.

Education

ACADEMIA -

BA (Hons) - Media & Communications

HND - Media: Communication & Production

2004

Diploma of Higher Education - Media

Bourneville Sixth Form College
Birmingham
09.2001 - 07.2003

Merit - GNVQ Leisure & Tourism ( Intermediate)

Joseph Chamberlain Sixth Form College
Birmingham
09.1999 - 07.2001

Skills

  • Beverage preparation
  • Cooperative team player
  • Just In Time stock control
  • Speedy and efficient
  • Food running
  • Up-selling
  • Active listening
  • Teamwork and collaboration
  • Till accuracy
  • Product recommendations
  • Service upselling
  • Order taking
  • Restocking inventory

Timeline

Barista

COSTA
06.2014 - Current

Waiter

WAREHOUSE CAFE
02.2013 - 03.2014

Tele Customer Service Advisor

FLEXI
09.2012 - 02.2013

Data Entry Clerk/ Faxination

ROYAL BANK OF SCOTLAND
01.2010 - 08.2012

Customer Service Sales Advisor

Argos PLC
07.2002 - 07.2012

Diploma of Higher Education - Media

Bourneville Sixth Form College
09.2001 - 07.2003

Catering Assistant

John Lewis & Partners
01.2001 - 07.2002

Merit - GNVQ Leisure & Tourism ( Intermediate)

Joseph Chamberlain Sixth Form College
09.1999 - 07.2001

ACADEMIA -

BA (Hons) - Media & Communications

HND - Media: Communication & Production

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AMIRUL HUSSAIN