Amira N' Guessan
London,United Kingdom
Summary
Highly skilled professional with expertise in fostering inclusive and collaborative team environments, supporting employee wellbeing, and maintaining compliance with GDPR regulations. Proficient in HR systems and adept at quickly adapting to new software, with a strong focus on accuracy in maintaining employee records and documentation. Multilingual fluency in three languages enables effective communication across diverse workforces, while a proactive approach to problem-solving ensures efficient resolution of workplace issues. Committed to enhancing organisational culture through team development, trust-building, and delivering positive staff experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Neighbourhood manager
PEABODY
London
04.2019 - Current
- Managed portfolio of approximately 700 properties across mixed tenure in East London
Drove income generation through effective letting of sub-units
Promoted resident involvement by attending TRA meetings and community events
Engaged residents in management of homes and neighbourhoods
Collaborated with resident associations to develop and implement neighbourhood charters
Supported creation of safe environments by addressing anti-social behaviour in partnership with estate services and external agencies
Contributed to delivery of high-quality front-line customer service within neighbourhood teams
Managed reception duties and office operations across satellite locations
Logged and resolved customer queries and complaints in timely, professional manner
Maintained accurate records and systems to ensure data integrity and KPI compliance
Delivered administrative support to improve operational efficiency
Senior lettings Negotiator
BLACKHORSE ESTATES
London
01.2016 - 01.2017
- Built strong client relationships, increasing repeat business and customer retention
Managed outsourced service providers, including IT, couriers, and contractors, ensuring service quality and timely delivery
Maintained and updated document registers and archives, ensuring accuracy and compliance
Coordinated appointments for property viewings, mortgage consultations, and valuations, managing high-volume scheduling
Negotiated sales and lettings with buyers and sellers, supporting successful transaction outcomes
Liaised with solicitors, building societies, and surveyors via phone, email, and written correspondence to progress cases efficiently
Marketed properties through brochures, online platforms, and company website, increasing visibility and enquiries
Monitored and supported performance standards to drive team efficiency and service delivery
Developed strong knowledge of property values, legal requirements, and financing processes
Built trust and confidence with clients and buyers through clear communication and professional service
Admin (Temp)
UNITE STUDENTS
Stratford/Russel Square
09.2016 - 12.2016
- Greeted numerous students, and made room keys for their given student accommodations.
- Screened all students and directed them to correct room numbers.
- Booked international students on to systems, ensuring they had welcome packs.
- Sending out debt letters to students who hadn't paid their fees, and collecting payments from students
- Opened and properly distributed incoming post.
Personal Assistant
WILSON WORLD WIDE PRODUCTIONS
London
01.2015 - 12.2015
- Screened personal and business calls and directed them to appropriate party.
- Maintained CEO's schedule for organised events.
- Managed and reviewed filing and office systems.
- Executed basic banking and bookkeeping tasks.
- Sourced and ordered office equipment and supplies.
- Arranged domestic and international travel plans and itineraries, including flight, car service and restaurant reservations.
- Filed paperwork and organised computer-based information.
- Prepared meeting minutes
- Streamlined administrative processes to improve office efficiency.
Education
FOUNDATIONS DEGREE - Performing Arts
University Of Bath
Weston Super mareDIPLOMA - Performing Arts
Epping Forest College
EssexGCSE - undefined
Leytonstone School
LondonSkills
- Strong interpersonal and communication skills, ability to build trust and maintain professional relationships across all levels of organisation
Employee-focused, committed to delivering positive staff experiences and supporting workplace wellbeing
High level of professionalism, integrity, strong work ethic when handling sensitive and confidential information
Approachable, empathetic demeanour, supporting effective conflict resolution and employee engagement
Multilingual, fluent in three languages, enabling communication with diverse workforces
Proficient in HR systems and general computer applications, ability to quickly learn and adapt to new HR software
Skilled in building rapport and fostering inclusive, collaborative team environments
Experience supporting team development and contributing to positive organisational culture
Fast learner, ability to quickly understand HR policies, procedures, compliance requirements
Proactive problem-solver, capable of handling employee queries and workplace issues efficiently
Strong attention to detail, particularly in maintaining accurate employee records and documentation
Target-oriented, ability to support HR metrics such as recruitment timelines and employee retention
Committed to teamwork, able to contribute insights while following management and HR leadership direction
Highly adaptable, able to work effectively in fast-paced environments and manage changing HR priorities
Trained in GDPR compliance
Certification
- MHFA TRAINING COURSE COMPLETED
- DOMESTIC ABUSE TRAINING COMPLETED
- ANTI SOCIAL BEHAVIOUR AND INJUNCTIONS TRAINING COMPLETED
CIH Levels 1, 2 & 3 in Housing Practice
Chartered Institute of Housing
- Comprehensive knowledge of housing management, tenancy sustainment, and housing law
- Understanding of resident engagement, safeguarding, and community-focused service delivery
- Skilled in supporting diverse communities and promoting inclusive housing practices
- Olmec’s Black on Board programme board Trained in core board responsibilities including strategic oversight, accountability, and effective decision-making
- Understanding of governance frameworks, risk management, and organisational performance
- Knowledge of the roles of trustees, non-executive directors, and board members
- Committed to ethical leadership, inclusion, and good governance practices
Affiliations
- fitness
- Reading
- Travel
- cooking
- Fragrance Enthusiast
References
References available upon request.
Languages
Arabic
Fluent
French
Fluent
English
Native
ADDITIONAL INFORMATION
- 8 GCSE's gained
- GRADES A-C
- References Upon Request
Timeline
Neighbourhood manager
PEABODY
04.2019 - Current
Admin (Temp)
UNITE STUDENTS
09.2016 - 12.2016
Senior lettings Negotiator
BLACKHORSE ESTATES
01.2016 - 01.2017
Personal Assistant
WILSON WORLD WIDE PRODUCTIONS
01.2015 - 12.2015
GCSE - undefined
Leytonstone School
FOUNDATIONS DEGREE - Performing Arts
University Of Bath
DIPLOMA - Performing Arts
Epping Forest College