Amira Nahar

• Oversaw all reservations and group bookings across three high-volume venues using OpenTable, Seven Rooms and DMN, optimising covers and table turns.
• Managed a team of reservations and event coordinators, ensuring seamless integration with FOH, BOH and kitchen teams.
• Delivered up to 20 weekly events (corporate & social) from planning to execution for up to 100 guests.
• Developed waitlist and overbooking protocols to maximise seat occupancy.
• Created function sheets, led site visits and tastings, and coordinated logistics and client requirements across all departments.
• Maintained strong client relationships, resulting in increased repeat business and high-profile accounts.
• Handled complaint resolution, budgeting, invoicing, pre-payments, and event marketing.
• Produced daily financial and occupancy reports to meet KPIs and revenue targets.

• Managed and optimized the reservations system for the restaurant and PDR's for corporate and social dining events, ensuring accurate bookings and guest preferences were captured

• Coordinated pre-arrival planning including site visits, personalised tastings, and seating arrangements to meet client expectations

• Maintained up-to-date reservation notes and function sheets to ensure clear communication with the front-of-house and kitchen teams

• Tracked daily reservations and cancellations and no shows

• Coordinated sales and operations across two busy venues.
• Managed end-to-end event planning for events tailoring experiences to maximise guest satisfaction and spend.
• Created and managed function sheets; optimized offerings to boost revenue.

• Planned and executed large-scale events (up to 220 guests), managing pre-orders, entertainment and client communications.
• Managed membership and reservations system, earning 'Employee of the Season' recognition.

• Handled reservations and private dining bookings for four venues.
• Ran digital campaigns across Instagram, Facebook and via email E-blasts to drive bookings and event awareness.

• Led event operations across 10 venues, including bespoke private dining and full restaurant hires.
• Managed all reservations and enquiries for 10 venues via calls, email and social platforms.

• Developed early career experience in customer-facing roles including waitress, bartender, barista and host.