Amira Ferchichi
Aylesbury
Summary
I am a passionate, dedicated team leader with the ability to lead and motivate other team members by encouraging them through excellent work examples. I continuously strive to improve myself imposed high work standards and strong work ethics. With over 20 years of experience working in customer facing roles and working in different office environments, I have enhanced my interpersonal skills and the ability to listen and communicate with people from all walks of life. I approach my work with enthusiasm and professionalism to ensure that I provide a five star service, client and customer satisfaction as well as support to my team.
Overview
11
11
years of professional experience
Work History
Receptionist/Office Manager/EIA
Praxis IFM Corporate Services (UK) Limited
2022.09 - 2025.06
- Meeting and greeting all visitors
- Booking all travel arrangements for senior staff
- Managing meeting rooms and manage all bookings
- Managing all internal and external communications via telephone, email and post
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Counseling any employees struggling in their roles
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Creating an office budget
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
- Interviewing and training new office employees and organising their employment paperwork
- Organising maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Planning and preparing company and office events and intermediaries
- Project managing office moves
Receptionist (Temping)
Love Success
2022.08 - 2022.09
- In this short time whilst seeking new opportunities I had decided to start temping with Love Success and worked for various companies providing a 5 star service as front of house.
- Reception duties
- Meeting and greeting visitors
- Answering all visitor inquiries, verifying, and issuing visitor passes, managing and booking meeting rooms, arranging transportation, scanning, photocopying, faxing, and filing documents
Executive Assistant
Plxsur Limited
2022.06 - 2022.08
- Provided full support to the CEO and a team of 4 executives
- Diary management, booking meetings, planning events, lunches, and monthly board meetings
- Organised all international travel, hotel and chauffeur bookings as well as preparing travel itineraries, correspondence, and prioritising emails for the CEO
- Managing all incoming/outgoing mail and deliveries, set up IT equipment and office furniture for a startup business
Administrative Receptionist
FT Partners
2021.11 - 2022.04
- Supported 15 bankers, managing diaries, booking international travel, setting up meetings, making lunch and dinner reservations and managing monthly expenses
- Coordination of internal and external bookings in the meeting rooms, arranging lunches and distributing incoming post and deliveries as well as arranging couriers
- Assisted with recruitment scheduling and setting up interviews
Corporate Receptionist
Linklaters
2020.02 - 2021.11
- Managing all internal and external communications
- Meeting and greeting clients
- Managing meeting rooms
- Answering all visitor inquiries, verifying, and issuing visitor passes, scanning, photocopying, faxing, and filing documents
- Booking travel arrangements
Flight Attendant
Emirates Airlines
2016.06 - 2019.12
- Ensure passenger safety and satisfaction during the flight
- Demonstrate the use of safety equipment and tools, resolve any problematic issues, directing and coordinating passengers in case of an emergency
- Demonstrate exceptional communication and complaint handling skills, good physical fitness, and most significantly, the ability to remain calm and perform well under pressure
- To delegate 15V staff as a senior crew team member throughout various cabins and provide a 5 star service at all times as well as leading by example to junior crew members
- To provide some administration at the end of each flight
- To attend yearly flight training and complete fire and safety emergency training
Flight Attendant
Etihad Airways
2014.02 - 2015.09
- Ensure passenger safety and satisfaction during the flight
- Demonstrate the use of safety equipment and tools, resolve any problematic issues, directing and coordinating passengers in case of an emergency
- Demonstrate exceptional communication and complaint handling skills, good physical fitness, and most significantly, the ability to remain calm and perform well under pressure
Education
BTEC National Diploma Level 1, 2 & 3 -
Uxbridge College
London2012-06
GNVQ Leisure & Tourism - undefined
Hammersmith & West London College
London2008-06
GCSE - undefined
Drayton Manor High School
London2006-07
Skills
- Project Management
- Interpersonal Communication
- Flexible & Adaptable
- Ability to Work Under Pressure
- Initiative and Problem-solving Abilities
- Microsoft Office Packages
- Multitasking
- Professional and polished presentation
- Scheduling
LINKS
- Amirafrchichi4@yahoo.co.uk
- +447494811155
Timeline
Receptionist/Office Manager/EIA
Praxis IFM Corporate Services (UK) Limited
2022.09 - 2025.06
Receptionist (Temping)
Love Success
2022.08 - 2022.09
Executive Assistant
Plxsur Limited
2022.06 - 2022.08
Administrative Receptionist
FT Partners
2021.11 - 2022.04
Corporate Receptionist
Linklaters
2020.02 - 2021.11
Flight Attendant
Emirates Airlines
2016.06 - 2019.12
Flight Attendant
Etihad Airways
2014.02 - 2015.09
GNVQ Leisure & Tourism - undefined
Hammersmith & West London College
GCSE - undefined
Drayton Manor High School
BTEC National Diploma Level 1, 2 & 3 -
Uxbridge College