Microsoft Office
AMIR SHRESTHA
General Manager
Feltham
Summary
I am a customer-oriented General Manager, with decade of hospitality experience, focused on increasing revenues and expanding margin. I am adaptive and deadline/target oriented who consistently executes and completes multiple projects in high-stress environments. I am a meticulous leader and strategic planner with comprehensive managerial and financial acumen, offering vision and motivational acumen. I am a pragmatic leader with collaborative approach and dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
4
4
years of professional experience
3
3
Certificates
3
3
Languages
Work History
General Manager
Pret A Manger
Kings Road, London
01.2022 - Current
- Managed a store with annual turnover of approx 4 millions pound.
- Led a team of around 60 employees comprised of 3 AMs & 10 Team Leaders
- Continuously recruited and developed the team in lines with business needs and targets.
- Prepared annual budgets with controls to prevent overages.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Operations
Marketreach Licensing Services LTD TA Paddington
Paddington, London
09.2021 - 01.2022
- Opened and operated a new outlet from ground zero within 10 weeks.
- Created menu and recipes ensuring healthy margins.
- Negotiated the buying price and contracts with vendors and suppliers to maintain cost and increase profit while improving the operations.
- Set up and monitored company inventory to keep stock levels and databases updated and automated.
- Reviewed operations reports to understand numbers and trends.
- Created a collaborative and inclusive organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Operations
Marketreach Licensing Services ltd TA Paddington
Paddington, London
02.2020 - 12.2020
Operations Manager
Chaiicoffee
Ashford, Surrey
03.2021 - 08.2021
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Evaluated and partnered with suppliers and vendors to maintain cost controls and improve operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Assistant Manager
Leon
Heathrow Terminal 2
02.2018 - 01.2020
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Compiled financial data to comply with budget.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
Advanced Diploma of Computer Science - IT & Programming
London School of Management
LondonSkills
Advanced Written and Verbal Communication Skills
Employee Recruitment, Scheduling, Coaching/Mentoring and Retention
Project/Operations Management and Business Development
Budgeting and Forecasting and P&L management
Financial & KPIs report generation
Vendor sourcing and cost/contract negotiation
Data and Analytics
Customer Service and CRM
Software
Excel
Workday
Rotageek
ADP
Oracle Simphony
Micros
EPOSNow
Certification
Intermediate Food Hygiene - Level 3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
General Manager
Pret A Manger
01.2022 - Current
Operations
Marketreach Licensing Services LTD TA Paddington
09.2021 - 01.2022
Operations Manager
Chaiicoffee
03.2021 - 08.2021
Operations
Marketreach Licensing Services ltd TA Paddington
02.2020 - 12.2020
Assistant Manager
Leon
02.2018 - 01.2020
Advanced Diploma of Computer Science - IT & Programming
London School of Management
Hobbies
- Playing football
- Dining out
- Engaging in meaningful debate
- Being updated with current market trends