Amir Ali

General Manager
Cheat Daze Dessert Bar | Present

• Oversaw day-to-day business operations, ensuring smooth service and high customer satisfaction in a fast-paced environment.
• Led, trained, and motivated multiple teams, managed recruitment, monitored performance, and staff development to maintain a productive and positive workplace.
• Delivered results under pressure to meet tight deadlines.
• Managed stock ordering, inventory control, supplier relationships, and cost management to minimise waste and maximise profitability.
• Ensured full compliance with food hygiene, health and safety, and company standards while maintaining consistently high product quality.
• Oversaw cash handling, and operational reports to ensure accuracy and accountability.
• Resolved customer concerns professionally, whilst maintaining the business's reputation and encouraging repeat business.
• Collaborated with business owners to support strategic decisions and identify growth opportunities.
• Maintained compliance with industry regulations at all times.

• Worked as a warehouse operative at Smyths Toys during a busy seasonal period in a fast-paced, physically demanding environment.
• Demonstrated strong attention to detail and time management by consistently meeting tight packing and dispatch deadlines.
• Acquired transferable skills to work efficiently under pressure and adhere to structured procedures.
• Improved organisational abilities and problem-solving skills while strictly adhering to health and safety protocols.
• Developed effective teamwork and communication skills through close coordination with colleagues and supervisors.

• Consistently met and exceeded sales targets, demonstrating a results-oriented mindset and strong work ethic.
• Engaged with high volume of clients daily at Euroseal to promote products and generate leads.
• Developed communication, persuasion, and customer service skills in fast-paced, target-driven environment.
• Trained and mentored new team members, fostering leadership and coaching abilities.
• Strengthened time management, teamwork, and problem-solving skills through daily operational challenges.
• Gained highly transferable skills suitable for customer-facing, sales, and performance-driven roles.