Amine Yemmou
Hove,East Sussex
Summary
Being from a multicultural background has helped me develop strong communication and interpersonal skills. Growing up around people with different cultures, beliefs and perspectives has taught me the importance of respect, empathy and understanding. This enables me to work effectively with a diverse range of colleagues and customers, adapting my communication style to suit different individuals and situations.
My multicultural experiences have also helped me become open-minded and adaptable, allowing me to approach challenges from different perspectives and work collaboratively within diverse teams. In a customer-facing role, these skills help me build positive relationships, provide inclusive service and create a welcoming environment for everyone.
Overview
13
13
years of professional experience
Work history
Scaffolding labourer
Self-Employed
Brighton, Brighton and Hove
2022.06 - Current
- Maintained a clean work area to minimise hazards and accidents.
- Adapted to changing job requirements quickly, promoting workflow continuity.
- Upheld health and safety regulations with conscientious work practices.
- Transported materials to sites, aiding in smooth project progression.
- Achieved project deadlines by diligently working in various weather conditions.
- Enhanced team efficiency through clear communication and coordination.
Tour assistant
Farley's House
Chiddingly, East Sussex
2013.04 - 2023.10
- Dealt with complaints swiftly, maintaining a positive atmosphere.
- Provided exceptional customer service for enhanced guest experience.
- Supervised visitor flow and regularly patrolled building to monitor security.
- Maintained records of museum objects featured on display.
- Assisted in gift shop, greeting customers and promoting merchandise.
Box office assistant
Folkeast Festival
Wickham Market, Suffolk
2013.08 - 2023.08
- Managed cash transactions accurately, ensuring financial integrity at the box office.
- Maintained clean and tidy box office area, promoting a professional image.
- Resolved customer queries for improved service delivery.
- Completed opening and closing procedures each day.
- Accepted customer payments for tickets and issued papers for admission to events.
- Conducted regular inventory checks for availability of tickets thus preventing any last-minute shortages.
Volunteer shop assistant
Oxfam Charity Shop
Brighton, Brighton and Hove
2018.06 - 2018.09
- Supported store supervisor to ensure daily tasks completed on time.
- Managed till operations for smooth transaction process.
- Handled customer queries with patience and politeness, improved overall shopping experience for customers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Processed and priced donated products
Charity shop volunteer
British Heart Foundation
Brighton, Brighton and Hove
2018.05 - 2018.09
- Managed till transactions, resulting in accurate accounting.
- Worked as part of a diverse team, fostering a positive working atmosphere.
- Packaged sold items carefully for optimal customer satisfaction post-purchase.
- Demonstrated excellent customer service skills to ensure repeat business.
Customer service assistant
Sainsbury's
Brighton, Brighton and Hove
2016.10 - 2018.05
- Delivered excellent customer service in a busy retail environment.
- Processed transactions accurately and efficiently at checkout.
- Replenished stock and maintained high standards of store presentation.
- Assisted customers with product enquiries and resolved issues professionally.
- Worked effectively as part of a team to ensure smooth day-to-day store operations.
- Followed health, safety, and food hygiene procedures at all times.
Education
GCSEs - History, Single Science, French
Lewes Old Grammar
Lewes, East Sussex 09/2013 - 07/2015
GCSEs - English Language, Maths BTEC Level 2 Work skills
P.A.C.A
Brighton 09/2015 - 07/2016
A-Levels - History, French BTEC level 3 Sport, Business Skills
P.A.C.A
Brighton 09/2016 - 07/2018
Diploma of Higher Education - Politcs and International Relations
University of Essex
Colchester 10/2018 - 04/2022
Skills
- Reliable punctuality
- Attention to cleanliness
- Bilingual (French)
- Health and Safety at Work
- Working at height
- Heavy lifting
- Time efficiency
Languages
French
Native
Timeline
Scaffolding labourer
Self-Employed
2022.06 - Current
Volunteer shop assistant
Oxfam Charity Shop
2018.06 - 2018.09
Charity shop volunteer
British Heart Foundation
2018.05 - 2018.09
Customer service assistant
Sainsbury's
2016.10 - 2018.05
Box office assistant
Folkeast Festival
2013.08 - 2023.08
Tour assistant
Farley's House
2013.04 - 2023.10
GCSEs - History, Single Science, French
Lewes Old Grammar
09/2013 - 07/2015
GCSEs - English Language, Maths BTEC Level 2 Work skills
P.A.C.A
09/2015 - 07/2016
A-Levels - History, French BTEC level 3 Sport, Business Skills
P.A.C.A
09/2016 - 07/2018
Diploma of Higher Education - Politcs and International Relations
University of Essex
10/2018 - 04/2022