AMINAT MOSUNMOLA ODEDE
Receptionist/Customer Service
Newcastle upon Tyne
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service, administrative support and office setting assisting customers and teammates. Highly organized with focus on maintaining neat filing systems, electronic records and reception area. Professional when answering phones, greeting building entrants and communicating with teammates or clients. Recognized for exemplary time management, organization, prioritization and work ethic.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
Receptionist Assistant
The Imperial Cakes N More
Abeokuta, Nigeria
01.2019 - 08.2022
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Prepared and maintained master calendar, collecting and disseminating general information.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Greeted numerous visitors, vendors and interview candidates.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Corresponded with clients through email, telephone or postal mail.
Receptionist Administrator
Oyo State Housing Corporation
Ibadan, Nigeria
06.2017 - 07.2018
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled office meetings and client appointments for staff teams.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Screened visitors and issued badges to maintain safety and security.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Greeted customers and visitors in-person and via telephone calls.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify access to facility and inter-office personnel.
Education
Master of Arts - English and Linguistics Studies
Northumbria University
Newcastle upon Tyne, NET 09.2022 - Current
Bachelor of Arts - English and Linguistic Studies
Kwara State University
Molete, Nigeria 09.2013 - 05.2017
West Africa Examination Council - Arts
Anglican High School Ibarra
Abeokuta, Nigeria 09.2007 - 07.2013
Skills
Visitor log management
Filing system management
Telephone systems
Office organization
Customer/Client relations
Documentation and reporting
Office administration
Multi-line Telephone Systems
Administrative support
Office management
Database administration
Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Arts - English and Linguistics Studies
Northumbria University
09.2022 - Current
Receptionist Assistant
The Imperial Cakes N More
01.2019 - 08.2022
Receptionist Administrator
Oyo State Housing Corporation
06.2017 - 07.2018
Bachelor of Arts - English and Linguistic Studies
Kwara State University
09.2013 - 05.2017
West Africa Examination Council - Arts
Anglican High School Ibarra
09.2007 - 07.2013