AMINAT HASSAN
Warrington,Cheshire
Summary
An enthusiastic, friendly and approachable team player with strong communication and interpersonal skills, over 4years of experience and keen eye for customer satisfaction. Demonstrates proficiency in multitasking and problem-solving, ensuring smooth service operations and positive guest experiences. Ready to contribute to success and reputation of Customer Service/Hospitality role.
Overview
6
6
years of professional experience
Work History
CUSTOMER SERVICE/ WAITER / CASHIER
DEAS Hospitality Agency
Manchester, England
09.2024 - 11.2024
- Maintained clean and sanitary dining areas for an enjoyable eating experience.
- Handled customers' inquiries and complaints, improving the establishment's reputation.
- Ensured that drinks and food were delivered promptly and accurately, resulting in positive feedback from customers.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Processed cash and card payments promptly, minimising customer waiting times and improving customer experience.
- Helped enhance restaurant atmosphere by maintaining a professional yet friendly demeanour.
- Suggested menu items based on customers' preferences, leading to increased satisfaction rates.
CASHIER
Hallmark Supermarket
Benin city, Nigeria
11.2023 - 07.2024
- Handled sales, exchanges and refunds following company policies, resulting in satisfied customers.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Balanced till at end of day, maintaining accurate records.
- Addressed customers complaints promptly and answered queries about store products, enhancing their shopping experience.
- Managed queue effectively during peak hours for seamless checkout process.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Used Point of Sale system efficiently, speeding up transactions.
CUSTOMER SERVICE REPRESENTATIVE
Ik Superstore
Delta State, Nigeria
12.2022 - 10.2023
- Managed high volume of inbound calls for quick resolution of customer issues and providing information on service or product upgrades.
- Maintained up-to-date product knowledge, resulting in effective product promotion.
- Assisted customers in making informed decisions by providing detailed product information.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
SALES ASSISTANT
Ebele Interiors
Benin, Nigeria
01.2019 - 09.2022
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Listened to customer needs and preferences to provide targeted advice and assist with product selection, increasing sales opportunities and customer satisfaction.
- Utilized excellent communication skills to provide detailed product information.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Built lasting relationships with clients through customer service interactions.
- Trained new staff members, fostering a supportive working environment.
Education
Master of Science - Digital Marketing
BPP UNIVERSITY
MANCHESTER, England, United Kingdom 09.2024 -
Higher National Diploma - Marketing
AUCHI POLYTECHNIC
Edo State, Nigeria 01.2020 - 03.2022
Diploma of Higher Education - Marketing
AUCHI POLYTECHNIC
Edo State, Nigeria 01.2017 - 09.2018
Skills
- Proactive attitude
- Time optimisation
- POS system operation
- Computer skills
- Good communication skills
- Teamwork
- Cash handling
- Sales persuasion
- Customer Service
- Food hygiene protocol
- Interpersonal skills
Languages
English
Advanced
Timeline
CUSTOMER SERVICE/ WAITER / CASHIER
DEAS Hospitality Agency
09.2024 - 11.2024
Master of Science - Digital Marketing
BPP UNIVERSITY
09.2024 -
CASHIER
Hallmark Supermarket
11.2023 - 07.2024
CUSTOMER SERVICE REPRESENTATIVE
Ik Superstore
12.2022 - 10.2023
Higher National Diploma - Marketing
AUCHI POLYTECHNIC
01.2020 - 03.2022
SALES ASSISTANT
Ebele Interiors
01.2019 - 09.2022
Diploma of Higher Education - Marketing
AUCHI POLYTECHNIC
01.2017 - 09.2018
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