Aminah Shah
Summary
Reliable individual with exceptional organisational and communication skills, showcasing a proactive approach to learning. Ability to work independently or collaboratively to achieve business goals. Dedicated to providing excellent customer service through effective problem-solving in fast-paced retail settings, maintaining composure under pressure, and enhancing team performance.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Virtual / Legal Internships
Forage
01.2024 - 01.2025
- Completed virtual job simulations through Forage, advising clients and practicing clear, professional communication. This experience improved my ability to explain complex information in a simple and approachable way, essential in any customer-facing role.
- Applied critical thinking to analyse problems, evaluate solutions and select the best decisions.
- Utilised legal research tools to gather information and provide insights on various legal issues.
- These experiences have helped me develop strong customer service, problem-solving and teamwork skills, all of which I am eager to bring to any dynamic retail environment.
Nursery Assistant
The Playroom London
Wandsworth
05.2019 - 07.2019
- Provided supported care to young children by following assigned routines and ensuring safety and wellbeing in accordance with individual dietary and allergy requirements.
- Ensured quality childcare by following safety regulations strictly whilst maintaining cleanliness within the nursery setting, contributing to a healthier environment for children.
- Collaborated with staff and guardians to ensure tasks were completed accurately and responsibly.
- Demonstrated strong time-management skills by following structured schedules for play and rest periods.
- Assisted children with varied daily activities and ensured their safety and engagement during supervised outdoor trips.
- Promoted language development through storytelling sessions, nurturing communication skills.
Receptionist / Administrative Assistant
Burntwood School (Secondary School)
Wandsworth, London
02.2018 - 04.2018
- Responded to phone and email enquiries, redirected calls to phone and email enquiries, redirected calls, and addressed basic complaints professionally.
- Assisted with administrative duties, including filing, photocopying, managing visitor logs and maintaining records.
- Maintained a clean and organised reception area in compliance with safety and hygiene standards.
- Greeted visitors and ensured all guests followed proper sign-in procedures.
- Managed front desk operations, ensuring efficient communication with students and visitors.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
Education
LLB - Law
Birkbeck, University of London
London 01.2022 - 01.2025
GCSEs - Secondary school
Burntwood School
Wandsworth 01.2016 - 01.2019
A-Levels -
Sixth form: Glenthorne High School
Sutton 03.2020 - 10.2022
Skills
- Problem-Solving, Interpersonal skills, Professional Communication, Public speaking, Active Listening, Attention to Detail, Adaptability, Decision making, Conflict resolution, Customer engagement, Basic IT Skills, Numeracy, Systematic Approach, Efficiency, Safety compliance/awareness, Administrative Support, Resourcefulness, Organisational Skills, Analytical/Critical Thinking, Multitasking, Time Management, Positive Attitude, Empathy, Resilience, Teamwork, Collaboration, Adaptability, Flexibility
EXTRA-CURRICULAR, COURSES AND ACHIEVEMENTS
- I attended a law virtual open day that gave me insight into how large organisations operate across different departments, which helped me appreciate the importance of collaboration in a professional environment. Speaking with professionals about their roles also strengthened my communication and interpersonal skills, which are vital in retail when working with both customers and colleagues.
- Completed a job simulation on Forage, enhancing my ability to communicate effectively, provide informed advice, and understand key human rights principles, skills that are valuable in delivering excellent customer service and resolving issues professionally.
- I had received a certificate for attending the BIMA LifeSaver's programme to learn basic life support skills, which enabled me to gain valuable experience where I had devised solutions for real life challenges. This involved decision making and engaging in collaborative group initiatives, honing my teamwork abilities.
ADDITIONAL INFORMATION
Native Language: English
Timeline
Virtual / Legal Internships
Forage
01.2024 - 01.2025
LLB - Law
Birkbeck, University of London
01.2022 - 01.2025
A-Levels -
Sixth form: Glenthorne High School
03.2020 - 10.2022
Nursery Assistant
The Playroom London
05.2019 - 07.2019
Receptionist / Administrative Assistant
Burntwood School (Secondary School)
02.2018 - 04.2018
GCSEs - Secondary school
Burntwood School
01.2016 - 01.2019