Aminah Ahmed
Glasgow
Summary
Dedicated professional with expertise in customer service and communication, skilled in problem-solving and multitasking. Proven ability to maintain composure under pressure while adapting to fast-paced environments. Proficient in English, Urdu, and Hindi, with a solid understanding of flight scheduling and airport security standards. Experienced in Microsoft Office applications and disability assistance management, focused on enhancing customer experiences and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Airport customer service agent
Swissport
Edinburgh
05.2026 - 05.2026
- Supported anxious or distressed passengers compassionately helping them handle travel-related stress effectively.
- Upheld high standards of professionalism when interacting with passengers from diverse backgrounds and cultures.
- Handled flight booking, rescheduling, and cancellation for improved customer experience.
- Responded to inquiries regarding flight schedules, fares, and other details for better customer service.
- Assisted in boarding process, ensuring smooth transition for all passengers.
Receptionist
Signature Clinic
06.2025 - 10.2025
- Addressed client enquiries with professionalism and efficiency.
- Coordinated booking appointments and managed administrative tasks effectively.
- Executed multiple tasks proficiently in a fast-paced environment.
Administrative Intern
XMA Ltd
06.2024 - 07.2024
- Executed documentation and data entry tasks efficiently.
- Assisted customers and administrative teams with inquiries.
- Utilised Microsoft Excel, Word, and Teams for effective communication and data management.
Waitress & Cashier
Ambala Restaurant
01.2023 - 06.2024
- Provided exceptional support to customers by addressing inquiries and resolving issues promptly.
- Managed financial transactions and customer concerns with precision.
- Ensured compliance with hygiene and safety protocols consistently.
Customer Service Assistant
Chargas Fast Food
05.2022 - 12.2022
- Processed phone and in-person orders efficiently.
- Assisted customers in resolving complaints with professionalism.
- Handled tasks effectively in high-pressure situations.
Education
Cabin Crew Operations
Glasgow Clyde College
Glasgow, Glasgow City 08/2024 - 06/2025
National 4 & 5 Qualifications
Bellahouston Academy
08/2018 - 06/2024
Skills
- Customer Service Excellence
- Communication & Active Listening
- Problem-Solving
- Multitasking & Organisation
- Teamwork & Collaboration
- Calm Under Pressure
- Adaptability & Professionalism
- Multilingual: English, Urdu, Hindi
- IT Skills: Microsoft Word, Excel, Office, Teams
- Multi-Language communication
- Flight scheduling understanding
- Disability assistance management
- Airport security standards
Certification
- First Aid & CPR
- Customer Service Level 2
- Health & Safety Awareness
- Fire Safety
- Infection Control
- GDPR Awareness
- Equality & Diversity
- Safeguarding (Adults & Children)
- Autism Awareness
- Manual Handling
Timeline
Airport customer service agent
Swissport
05.2026 - 05.2026
Receptionist
Signature Clinic
06.2025 - 10.2025
Administrative Intern
XMA Ltd
06.2024 - 07.2024
Waitress & Cashier
Ambala Restaurant
01.2023 - 06.2024
Customer Service Assistant
Chargas Fast Food
05.2022 - 12.2022
Cabin Crew Operations
Glasgow Clyde College
08/2024 - 06/2025
National 4 & 5 Qualifications
Bellahouston Academy
08/2018 - 06/2024