Aminah Afzal

As an Assistant Manager at Cha Cha Chai, I played a key role in supporting daily operations and ensuring the smooth running of the store. My responsibilities included supervising team members, managing staff schedules, overseeing inventory and stock levels, and maintaining high standards of customer service. I assisted with training new staff, addressing customer concerns, and ensuring compliance with health and safety regulations. Working closely with the management team, I contributed to achieving sales targets, improving efficiency, and fostering a positive team environment.

Managed evening and weekend lettings of school facilities, ensuring smooth operations, customer satisfaction, and site security. Kept record of maintenance schedules, ensuring timely repairs and replacements. Acted as the main point of contact for clients, setting up equipment, unlocking and securing the premises, and ensuring health and safety procedures were followed at all times.

During my time as a Team Member at Costa, I delivered excellent customer service in a busy coffeehouse setting. I was responsible for preparing and serving a variety of coffee beverages and food items while maintaining quality and consistency. My duties included operating the cash register, managing customer orders efficiently, maintaining cleanliness and organization of the café, and working collaboratively with the team to ensure a welcoming atmosphere. This role helped me develop strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Provided exceptional customer service in a fast-paced retail environment, offering styling advice and product knowledge to drive sales. Supported daily store operations including stock management, merchandising, and till duties, while contributing to team targets and delivering a premium brand experience.

This virtual work experience by Reed in summary delved and provided tasks for these departments: Marketing, Finance, Design and Technology.

I learnt all the key skills and teams needed to run a business and how each departments contribution to the business is essential in order for a business to run.

Reed also provided webinars and tasks to help step into the world of work and produce exceptional CV and cover letters using their templates and examples of potential work opportunities we may come across.

Completed a virtual marketing work experience where I gained practical insights into key marketing concepts, including market research, digital marketing strategies, content creation, and brand positioning. Worked through real world case studies to develop social media campaigns and analyse customer segment. Strengthened communication, creativity, and analytical thinking skills in a remote professional setting.