Amina Villungoh
Abingdon ,United Kingdom
Summary
OBJECTIVES Being a proactive, self-confident individual I intend to utilize my very good organizational skills as well as interpersonal skills to ensure that I make the most of all challenges presented to me. In addition, being a fast learner, I aim at obtaining all skills and knowledge required at any working environment to develop myself .
Organised, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
7
7
years of professional experience
Work history
Waitress/Barrister/Cashier
DORMANS COFFEE LIMITED
Nairobi , Nairobi
2007.02 - 2012.10
- Ensure end-to-end customer service
- Preparations of coffee
- Cashiers
- Created list of signature drinks that increased bar revenue.
- Anticipated and addressed guest service needs.
- Completed opening and closing checklists according to set standards.
- Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
- Handled payments within timeframe, minimising customer wait times.
- Completed daily logs, updated computer tracking systems and filled out other relevant documentation.
Barrister •
ART CAFÉ
Nairobi , Nairobi
2009.01 - 2009.05
- Preparations of coffee
- Customer care
- Utilised practical communications skills to maintain and build positive client relationships.
- Applied expert knowledge for daily completion of tasks and streamlining workflows.
Clerical Officer/customer service assistant
VAGHJIYANI ENTERPRISE KENYA
Nairobi , Nairobi
2005.10 - 2006.04
- Customer relation management
- Book keeping and filling
- Any other duties as assigned by management
- Customer Service
- Sales in snack supplies in Booker Academy and Mumias Sugar Company.
- Maintained orderly reception area to provide visitors with positive first impression of company operations.
- Responded to telephone inquiries from clients, vendors and other interested parties.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
ICDL1and2 Certificate -
Institute of Advanced Technology
High School
Booker Academy Secondary
Booker Academy Primary
Skills
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- Communication skills
- Customer-focused
- Time management
- Problem-solving
Languages
English
Fluent
Swahili
Fluent
Timeline
Barrister •
ART CAFÉ
2009.01 - 2009.05
Waitress/Barrister/Cashier
DORMANS COFFEE LIMITED
2007.02 - 2012.10
Clerical Officer/customer service assistant
VAGHJIYANI ENTERPRISE KENYA
2005.10 - 2006.04
ICDL1and2 Certificate -
Institute of Advanced Technology
High School
Booker Academy Secondary
Booker Academy Primary