AMINA SULTANA
Birmingham
Summary
Customer-focused sales professional with over 3 years of experience in high-volume retail environments. Demonstrated success in exceeding sales targets while delivering exceptional service and maintaining high visual merchandising standards. Committed to leveraging product knowledge to enhance customer satisfaction and drive team success.
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Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Teaching assistant ( bank staff)
YSA Education
Birmingham, United Kingdom
02.2026 - Current
- Facilitated a supportive atmosphere for learning through the implementation of behaviour management techniques that foster student engagement.
- Develop classroom materials to enhance lesson delivery and foster student engagement.
- Develop engaging lesson plans that enhance classroom participation and encourage student achievement.
Nursery Teaching Assistant
Alphabet school Ltd
London, ENG
03.2023 - 09.2024
- Maintained accurate records of student progress and attendance to ensure comprehensive tracking of academic development.
- Enhanced classroom engagement through innovative interactive teaching methods, fostering ownership of learning among students.
Customer Sales Assistant and weekend supervisors
Paul UK LTD
London, ENG
05.2022 - 09.2024
- Executed opening and closing procedures by securing premises, managing cash registers, and ensuring cleanliness of the shop area.
- Utilised point-of-sale system to search inventory, input orders, and process customer payments accurately.
- Utilised marketing principles to craft displays showcasing new stock, highlighting seasonal trends and customer preferences.
- Addressed customer complaints using conflict resolution techniques and interpersonal skills.
Health Care Assistant
Excal care home
Tower Hamlets
02.2022 - 06.2022
- Engaged with patients to offer friendly, knowledgeable support during assessments, consultations, and follow-up stages.
- Conducted thorough cleaning of kitchen, living, and bathroom spaces using appropriate cleaning supplies and techniques.
Team Member
Pret a manger
London, ENG
03.2022 - 05.2022
- Operated till efficiently to manage daily transactions and enhance customer experience.
- Maintained customer areas in a neat and presentable condition through consistent organisation and cleanliness efforts.
- Restructured and organised shop floors to enhance product visibility and accessibility.
Education
Graduate - Business management
University of Hertfordshire
Hertfield, Hertfordshire 01.2022 - 05.2023
Skills
- Client assistance and support Advisory and reassurance techniques
- versatility
- Adaptability under pressure
Timeline
Teaching assistant ( bank staff)
YSA Education
02.2026 - Current
Nursery Teaching Assistant
Alphabet school Ltd
03.2023 - 09.2024
Customer Sales Assistant and weekend supervisors
Paul UK LTD
05.2022 - 09.2024
Team Member
Pret a manger
03.2022 - 05.2022
Health Care Assistant
Excal care home
02.2022 - 06.2022
Graduate - Business management
University of Hertfordshire
01.2022 - 05.2023