Amina Shams
Plymouth,Devon
Summary
Customer-focused professional with diverse experience in healthcare, hospitality, and retail. Delivered outstanding service while efficiently managing operations in high-pressure settings. Strong communicator with effective teamwork and problem-solving capabilities, fostering positive customer interactions.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Apprentice dental nurse
Mydentist
SouthBrent
01.2026 - Current
- Assisted dentists and hygienists with various dental treatments, ensuring patient comfort and safety.
- Prepared and sterilised instruments and treatment rooms in line with infection control procedures.
- Collaborated within a multidisciplinary team to deliver effective patient care in a high-demand dental practice.
- Maintained accurate patient records using R4+ software.
- Welcomed and reassured patients, enhancing their experience and confidence during treatment.
- Followed health and safety, cross-infection control, and confidentiality protocols.
- Developed clinical knowledge and practical skills through Tempdent apprenticeship training.
- Demonstrated professionalism, reliability, and the ability to remain calm under pressure.
Optical Assistant
Specsavers
Saltash
07.2024 - 01.2026
- Processed and authorised prescription orders for glasses and contact lenses, ensuring accuracy and compliance.
- Advised on frame selections by aligning prescription needs with lifestyle preferences and budget considerations.
- Managed patient care through warm greetings and attentive customer service, enhancing patient experience.
Crew Member
McDonald's
08.2022 - 12.2023
- Assisted customers with enquiries, providing fast, friendly service in a busy setting.
- Handled cash transactions and took customer orders accurately, contributing to customer satisfaction.
- Collaborated as part of a team to hit targets and keep service smooth.
- Maintained cleanliness and hygiene across all workstations during shifts.
Waitress
Eastern Eye
05.2022 - 07.2022
- Guided customers through menu options, addressing special dietary requirements to improve dining experience.
- Ensured order accuracy and timely delivery of food and drinks to enhance customer satisfaction.
- Handled payments and upheld cleanliness standards in dining area to create inviting atmosphere.
Education
A-Levels -
Stoke Damerel Community College
Plymouth, PLY01-2024
GCSEs -
Stoke Damerel Community College
Plymouth, PLY01-2022
Access To Higher Education - science
CITY COLLEGE PLYMOUTH
Plymouth, PLY06-2025
Stoke Damerel Community College
Plymouth, PLY01-2024
Stoke Dameral Community College
plymouth Skills
- Treatment preparation
- Patient care
- Health safety protocols
- Records management
- R4 software proficiency
- Organization and time management
Languages
Fluent in English
Proficient
C2
Pashto
Advanced
C1
Persian/Farsi
Advanced
C1
Custom
- Walking
- Team sports
- Cooking
- Music
Certification
- Driving Licence
- Training on Medical Emergencies Management Basic life support AED, specialised equipment and resuscitation.
Interests
- Walking/ Hiking
- Travelling
Timeline
Apprentice dental nurse
Mydentist
01.2026 - Current
Optical Assistant
Specsavers
07.2024 - 01.2026
Crew Member
McDonald's
08.2022 - 12.2023
Waitress
Eastern Eye
05.2022 - 07.2022
A-Levels -
Stoke Damerel Community College
GCSEs -
Stoke Damerel Community College
Access To Higher Education - science
CITY COLLEGE PLYMOUTH
Stoke Damerel Community College
Stoke Dameral Community College