Amina Osman Ali

Alba Natural Remedies

• Provide holistic approaches like Hijama ( cupping therapy ) and massages to alleviate symptoms in clients.
• Herbal remedy recommendations, resulting in improved health outcomes.
• Offer organic, home-made all natural remedies such as sea moss gel, natural oils / serums, organic body and face butters, organic lip balms and oral health products.
• Monthly weekend trading in local markets in SE / East London to distribute my products and offer my services.

From August 2014 to August 2018 active as domiciliary support worker for children with disabilities and vulnerable young adults (part-time) (Fri-Sun)

• Delivered high-quality care to children with varying needs, tailoring support to meet personalised care plans.
• Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Planned, prepared and served meals for most service users, strictly following prescribed dietary orders.
• Monitored and documented service users behaviours, activities and development, aiding appropriate care plans and progress management as well as meeting health and well-being needs..
• Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
• Administered medication with rigorous planning and record keeping Level 1 and 2 only.
• Continuously promoted best practices in health, safety and security to safeguard service user welfare.
• Provided support in social, physical and emotional areas to assist service users with integration into local community.
• Improved health outcomes by delivering consistent care in collaboration with nursing team, therapist, social workers and parents.

From October 2018 - December 2023 role changed to Care Coordinator Reablement service

• Coordinated care for children and vulnerable adults.
• Carried out residential risk assessments with focus on children with SEN and adults with short-term care ( Reablement).
• Amended and completed Individual Care Plans in collaboration with social workers and therapists.
• Supervised and trained new support workers in service users homes.
• Acted as an intermediary for Southwark Social Services (ICS) and families.
• Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
• Created progress reports and updates of all clients for the the weekly multidisciplinary meetings at Southwark Social Service office in Peckham.

• Full-time, 4 days a week sole-charge Live-In Nanny for 17 month little boy
• Performed all childhood related duties - cooking all meals for the child, meal preparation and planning for the week. organising activities outside the scheduled classes for the week, participated in all doctor / dentist / therapy visits with a parent
• Emphasis on teaching the child German - through play, reading books, singing German nursery rhymes, joining German playgroups, organising German playdates.
• Cooking for the whole family 4 evenings a week

• German-speaking customer service positions at various locations in London
• Acted as first point of contact for customer issues and queries.
• Answered incoming telephone calls from customers and detailed initial queries on Customer Relationship Management (CRM) system.
• Addressed, documented recurring requests and resolved customer complaints in line with company guidelines and within target timeframes.
• Managed high-volume customer queries simultaneously through effective multitasking.
• De-escalated objections and disputes professionally to maintain customer satisfaction.

After completing my vocational training internship at Manpower GmbH, I was offered a junior recruiter position following my graduation.

• Delivered front desk / reception duties with warm and professional manner
• Answered and helped resolve enquiries from head office, clients and general public.
• Assisted with administrative tasks, improving overall functionality of the office.
• Reading and filing CV's, conducting initial interviews with applicants and short-listing potential staff for the senior recruiters.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Completed data entry tasks whilst adhering to strict deadlines.
• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.

• Assisted customers with product selection and sales, recommending items to increase transaction value.
• Provided customers with detailed product information, leading to informed purchases.
• Weighed, priced and packed baked goods for sale.
• Enhanced product visibility with strategic shelf arrangement.
• Assisted with inventory management for accurate record-keeping.
• Managed cash register efficiently for accurate transactions.
• Worked flexible hours including weekends and holidays to meet business demands.
• Performed daily opening and closing functions such as stock counting, cashing up and securing bakery premises.