Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Amina Moss

Northampton

Summary

A dedicated and hard-working graduate with a strong work ethic and proven experience in customer service, leadership, and team management. Highly adaptable and quick to learn, with a proactive, solutions-focused mindset and strong communication skills. Confident working independently or as part of a team, with a commitment to creating inclusive, positive customer experiences. Currently seeking a new opportunity in a customer service or administration-based role where I can apply my diverse skillset and professional experience.

Overview

7
7
years of professional experience

Work history

Customer Experience Supervisor

Royal & Derngate and Northampton Filmhouse
Northampton
03.2022 - 06.2025
  • Leading and motivating front of house teams and volunteers during performances, events, and film screenings
  • Ensuring sales points are fully stocked, operational, and maintained throughout service
  • Responsible for handling and securing cash at the end of each shift
  • Supporting a culture of collaboration and delivering exceptional customer service

Café Assistant

Café 1850
Northampton, Northamptonshire
12.2021 - 06.2025
  • Responsible for preparing the café and catering areas ready for service
  • Working within in a team to make sure the café is an engaging, welcoming and comfortable environment with high standards of cleanliness and excellent customer service
  • Responsible for preparing hot and cold refreshments, including speciality barista coffees.
  • Delivered excellent customer service with thorough product knowledge.
  • Worked closely with other staff members, fostering a cooperative work environment.

Customer Service Assistant

Northampton Filmhouse
Northampton
12.2018 - 03.2022
  • Providing high-quality customer service in a busy cinema environment
  • Extensive knowledge of bar and drinks menu, including wines, beers, and cocktails
  • Confident use of Tessitura booking system
  • Communicating effectively with both customers and colleagues
  • Promoted to Supervisor

Team Assistant Team Leader

National Citizen Service (NCS)
Northampton
07.2021
  • Supervised and mentored a team of 14 young people
  • Developed leadership and youth engagement skills
  • Delivered a successful social action project in partnership with Lowlands Search & Rescue
  • Fostered teamwork, responsibility, and social impact through youth-led projects

Education

Bachelor of Arts - Drama and Theatre Arts

St Mary's University, Twickenham
Twickenham
09/2015 - 07/2018

Function Skills Maths, Foundation, Level 1, Level 2

Northampton College
Northampton
09/2019 - 07/2022

A-Levels - BTEC Sport, BTEC Performing Arts and A-Level Photography

Thomas Catholic Sixth Form
Northampton
09/2014 - 07/2015

GCSEs -

Thomas Becket Catholic Secondary School
Northampton
09/2010 - 07/2014

Skills

  • Leadership & team management
  • Excellent written and verbal communication
  • Strong interpersonal and listening skills
  • Empathy and compassion
  • Customer service excellence
  • Problem-solving and decision-making
  • Time management and multitasking
  • Trustworthy, honest, and reliable
  • Flexible and adaptable approach
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)

Interests

Passionate about community involvement and volunteering, with over a decade of experience contributing to a range of organisations and initiatives:

·  Student Ambassador at Thomas Becket School and St Mary’s University

·  Volunteer Assistant at RDA (Riding for the Disabled)

·  Royal & Derngate Theatre:

o  Assistant for Half Term Programmes

o  Assistant Stage Manager

o  Youth Theatre Member

o  Usher (Work Experience)

·  Age UK: Office and Reception Volunteer

·  volunteered as a Creative Learning Practitioner at Royal & Derngate, supporting delivery of educational theatre-based sessions

Timeline

Customer Experience Supervisor

Royal & Derngate and Northampton Filmhouse
03.2022 - 06.2025

Café Assistant

Café 1850
12.2021 - 06.2025

Team Assistant Team Leader

National Citizen Service (NCS)
07.2021

Customer Service Assistant

Northampton Filmhouse
12.2018 - 03.2022

Bachelor of Arts - Drama and Theatre Arts

St Mary's University, Twickenham
09/2015 - 07/2018

Function Skills Maths, Foundation, Level 1, Level 2

Northampton College
09/2019 - 07/2022

A-Levels - BTEC Sport, BTEC Performing Arts and A-Level Photography

Thomas Catholic Sixth Form
09/2014 - 07/2015

GCSEs -

Thomas Becket Catholic Secondary School
09/2010 - 07/2014

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Amina Moss