AMIN SOLEIMANI
Summary
Detail-oriented and customer-focused professional with 5 years of experience in the hospitality industry, specializing in waitering and providing exceptional service. Skilled in handling high-volume customer interactions, managing time effectively to balance multiple tasks, and ensuring prompt, accurate service. Proficient in using point-of-sale (POS) systems and other computer applications to streamline operations and enhance customer satisfaction. Strong communication and problem-solving abilities, with a proven track record of delivering positive guest experiences and contributing to team success in fast-paced environments.
Overview
7
7
years of professional experience
Work history
Waiter
madar
London, UK
05.2022 - 12.2023
- Delivered excellent customer service in a fast-paced environment, ensuring a welcoming and pleasant dining experience for all guests.
- Efficiently handled customer orders, ensuring accuracy and timely delivery of food and beverages.
- Managed multiple tables simultaneously, balancing priorities and maintaining attention to detail under pressure.
- Collaborated with kitchen staff and other team members to ensure smooth service during peak hours.
- Addressed customer inquiries, special requests, and complaints in a professional and courteous manner, contributing to high customer satisfaction.
- Assisted with setting up and cleaning the dining area, ensuring adherence to health and safety standards.
- Upsold menu items and promoted daily specials, boosting revenue and customer engagement.
Store manager
Samsung
, IRAN
01.2017 - 12.2020
- Led a high-performing team of 4 employees, ensuring exceptional customer service and meeting sales targets consistently.
- Developed and implemented strategies to boost store profitability, increasing sales by 10% over a year.
- Managed daily store operations, including inventory control, product displays, and compliance with corporate guidelines.
- Fostered customer engagement by providing expert knowledge on Samsung products and services, resulting in improved customer satisfaction ratings.
- Analyzed sales trends and consumer behavior to optimize stock levels, promotional campaigns, and product offerings.
- Coordinated with corporate teams for new product launches, training programs, and promotional activities to align store performance with brand objectives.
- Trained and mentored staff, improving productivity, product knowledge, and customer service skills.
Education
GCSEs - English
southgate barnet college
London 01.2024 -
GCSEs - Math
southgate barnet college
London 05.2023 - 05.2024
NVQ Level 1 - Electrical
Enfield college
London 05.2024 -
Skills
- Computer skills
- Excellent Communication
- Collaboration skills
- Management / leadership
- Customer service
- Time management
- Attention to Detail
- Problem Solving
Timeline
NVQ Level 1 - Electrical
Enfield college
05.2024 -
GCSEs - English
southgate barnet college
01.2024 -
GCSEs - Math
southgate barnet college
05.2023 - 05.2024
Waiter
madar
05.2022 - 12.2023
Store manager
Samsung
01.2017 - 12.2020
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