Ahmed Amin
London, Greater London, United Kingdom,City of London
Summary
Results-driven and highly skilled IT professional with six [6] years of experience in providing technical support, system administration, and IT solutions. Proven track record of successfully managing complex projects, delivering excellent customer service, and optimizing IT infrastructure to enhance operational efficiency. Adept at troubleshooting and problem-solving, with a strong commitment to staying up-to-date with the latest industry trends and technologies .
Overview
10
10
years of professional experience
1
1
Certification
Work history
IT Support Specialist
Simple Call Limited
London
01.2023
- Provided comprehensive technical support to a diverse user base, addressing hardware and software issues, troubleshooting network connectivity, and ensuring prompt issue resolution
- Collaborated with cross-functional teams to implement system upgrades, software installations, and hardware rollouts, resulting in enhanced operational efficiency
- Conducted user training sessions to improve technology literacy and minimize support requests, leading to a 20% reduction in helpdesk inquiries
- Managed and maintained Active Directory accounts, user access permissions, and security settings, ensuring compliance with company policies and regulatory standards
- Implemented backup and disaster recovery solutions, reducing data loss risk by 30% and ensuring business continuity.
System Administrator
IMBIL TELECOM SOLUTION
01.2020 - 12.2022
- Oversaw the administration and maintenance of Windows and Linux servers, managing user accounts, permissions, and access controls
- Led the migration of on-premises services to cloud-based platforms (AWS), resulting in improved scalability and cost savings
- Collaborated with cybersecurity teams to implement and monitor security protocols, ensuring protection against cyber threats and data breaches
- Developed and executed scripts (Python, Bash) to automate routine tasks, reducing manual workload and increasing operational efficiency
- Participated in IT project planning and execution, contributing to the successful launch of new software applications and infrastructure upgrades.
SME Account Manager
NTEL NIGERIA Abuja
05.2013 - 12.2022
- Develop a deep understanding of the company's telecom products and services
- Stay updated on new features, upgrades, and technological advancements
- Train customers on how to effectively use and maximize the benefits of telecom solutions
- Attend industry events, trade shows, and conferences to expand the network and generate leads
- Engage in networking opportunities to build relationships with potential clients.
Education
Masters of Science - Computer Science
Coventry Universiy
2023
E.ENG - Computer Engineering
University of Maiduguri Nigeria
2011
Skills
- Technical Support
- System Administration
- Network Configuration
- IT Project Management
- Problem Solving
- User Training and Support
- Security and Compliance
- Software Installation and Configuration
- Hardware Troubleshooting
- Active Directory Management
- Vendor Management
- Relevant Coursework:
- Aotomata and Microprogramming, Computer Network and Maintenance, Intoduction to computer Operating systems
Certification
CompTIA A+ Certification
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified: Azure Fundamentals
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
IT Support Specialist
Simple Call Limited
01.2023
System Administrator
IMBIL TELECOM SOLUTION
01.2020 - 12.2022
SME Account Manager
NTEL NIGERIA Abuja
05.2013 - 12.2022
Masters of Science - Computer Science
Coventry Universiy
E.ENG - Computer Engineering
University of Maiduguri Nigeria
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