Amima Badat

In my role as an Adult Speech & Language Therapy Assistant, I work closely with patients in community settings who have communication and swallowing difficulties.

-I support Speech & Language Therapists by assisting with therapy sessions

- Monitor patient progress

- Help gather information for assessments.

- I also help manage care plans

- Run group education sessions

- Administrative tasks like typing patient letters, updating electronic records, booking appointments, ordering equipment, and keeping therapy resources organised.

As a NHS 111 Service call handler my role requires advance listening, probing and facilitative skills across a wide range of calls, my duties as a call handler are;

·Taking non urgent calls from patients and healthcare professionals, such as GP's, registered nurses and pharmacists.

· Using NHS Pathways to accurately collect and record patient details.

· Identifying and responding appropriately to emergency situations

·Signposting the patient to the appropriate services, such as emergency dentists, pharmacists

As a support worker my role was to be supportive and sensitive to the needs of the patients, it required me to be resilient, empathetic and compassionate. My duties as a support worker were to;

· Assist the patients with their day to day needs.

· Supporting and encouraging the patients to achieve independence

·Taking the patients out in to the community to help them integrate.

· Driving the patients to appointments or as part of their daily activities .

· Planning sensory activities for the patients to stimulate and aid communication.

As a caseworker my role was to deliver first class, professional service using a range of communications methods to CSA clients. On a day to day basis was to;

· Affectively deal with reported changes concerning CSA clients.

· Calculating maintenance.

· Working alongside the department of work and pensions.

· Adjudicating in accordance to Child Support Legislation.

· Making phone calls and letters to CSA clients and third parties.

As a customer service advisor my role required excellent communication skills, great listening skills and an outstanding standard of spoken English. My duties were to:

· Use I.T systems to set up applications and accounts for customers over the telephone.

· Provide value-based and effective solutions.

· Use data protection and other security packages to ensure that customer data was kept secure at all times.

· Liaise closely with other departments to meet targets and deadlines.

· Educate the customer.