Amii Hardie

• Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
• Calculated client invoices with an efficient use of accounting software.
• Completed monthly bank reconciliations to ensure financial accuracy.
• Processed purchase orders, resulting in improved operational efficiency.
• Organised financial documents for easy access and retrieval during audits.
• Managed petty cash transactions for controlled spending on office supplies.
• Ensured timely payment to suppliers by processing invoices promptly.
• Facilitated month-end closing procedures to maintain up-to-date financial records.
• Supported the Finance Manager in preparing year-end accounts, ensuring regulatory compliance.
• Maintained confidentiality of sensitive financial information as part of ethical work conduct.
• Entered transactions into internal databases.
• Reviewed customer invoices for accuracy and posted information to general ledger.
• Compiled various reports relating to budgets, expenses and payroll for review.
• Supported accurate recordkeeping by properly documenting financial transactions.

• Achieved efficient inventory management by regularly maintaining and updating stock records.
• Ensured smooth operations for warehouse through punctual and accurate order deliveries.
• Improved operation efficiency with consistent use of handheld scanning devices.
• Assisted in reducing stock discrepancies for improved accuracy in inventory management.
• Maintained cleanliness and organisation within store area, contributing to a safer work environment.
• Helped improve team productivity by providing support to fellow operatives whenever needed.
• Performed regular audits on stock levels, prevented potential shortages or excesses in the future.
• Loaded and unloaded delivery vehicles efficiently whilst observing proper handling techniques.
• Handled customer queries promptly; improved overall customer satisfaction rate.
• Performed regular stock rotations to use oldest stock first.
• Booked and logged new stock into computer system to maintain correct inventory.
• Used forklift to transport goods across warehouse safely and securely.
• Demonstrated methodical and thorough approach to work, completing all assigned tasks quickly and accurately.

• Managed equine health by administering vaccines, wormers and medications as needed.
• Ensured daily feeding schedules to maintain horse nutrition.
• Trained new staff members in stable procedures, resulting in a consistent level of care.
• Coordinated veterinary visits with routine horse care tasks.
• Communicated effectively with team members for efficient task completion.
• Handled emergency situations calmly to ensure horse and human safety.
• Solved behavioural issues amongst horses with tailored training approaches.
• Developed comprehensive records for each horse detailing medical history, diet and behaviour patterns.
• Enhanced overall barn organisation by implementing efficient storage solutions.
• Groomed horses using developed abilities in clipping, trimming, pulling and plaiting.
• Optimised animal health and wellbeing, bandaging wounds and completing preventive care.

• Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
• Conducted regular staff appraisals for performance improvement opportunities identification,.
• Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
• Managed store inventory to ensure adequate stock levels at all times.
• Boosted overall sales performance through the implementation of effective merchandising strategies.
• Implemented health and safety protocols to ensure compliance with regulations and protect staff wellbeing.
• Delivered excellent customer experiences with personalised service approach.
• Oversaw daily shop operations, ensuring smooth running of business activities.
• Handled employee grievances promptly and fairly, maintaining morale within the workforce.
• Led team meetings effectively, facilitating open communication amongst staff members,.
• Kept business in compliance with internal controls, industry regulations and health and safety requirements.
• Created seasonal sales plans with varying stock and promotional strategies.

• Increased client satisfaction by providing specialised support and advice.
• Improved customer relations by adhering to company policies and procedures.
• Negotiated payment arrangements for overdue debts.
• Ensured accurate record-keeping with meticulous documentation of all collection activity.
• Maintained confidentiality in handling sensitive financial information.
• Provided professional, courteous service to maintain positive business relationships.
• Resolved disputes effectively by conducting thorough investigation of claims and negotiation.
• Promoted customer satisfaction with tactful communication and negotiation skills.
• Managed a high volume workload within a deadline-driven environment.
• Made outbound calls for collecting unpaid debts from customers.
• Demonstrated empathy whilst dealing with delinquent accounts, resulting in improved customer retention rates.
• Liaised with solicitors on legal proceedings related to debt recovery actions.
• Collaborated with team members to meet monthly collection targets without fail.
• Handled escalated complaints professionally, maintaining good rapport with clients.

• Exercised young horses with lungeing techniques.
• Administered prescribed medication for better health of horses.
• Assisted vets during check-ups, ensuring smooth procedures.
• Prepared feed according to specific dietary needs, promoting optimal nutrition for each horse.
• Managed transportation logistics when travelling to races, reducing stress on the animals.
• Took responsibility for mucking out stables, maintaining hygiene standards within the yard.
• Rode horses for gallops, improving their fitness levels.
• Maintained racing tack to ensure its longevity.
• Assisted in regular stable maintenance, contributing to a clean and safe environment.
• Ensured horse welfare by grooming daily.
• Facilitated communication between trainers and vets by conveying accurate information about each horse's condition and performance.
• Followed training schedules meticulously for improved performance of horses in races.
• Familiarised new staff members with yard routines providing consistency in care provided.
• Travelled with horses ensuring calmness whilst transporting them over long distances.
• Provided feedback on horse's performance post-race enabling trainers to adjust training plans as necessary.
• Exercised race horses to confirm top physical condition prior to race.
• Demonstrated excellent control and judge of pace to follow trainers instructions.

• Administered prescribed medication for better health of horses.
• Exercised young horses with lungeing techniques.
• Monitored horse behaviour to detect any signs of illness or discomfort.
• Assisted vets during check-ups, ensuring smooth procedures.
• Prepared feed according to specific dietary needs, promoting optimal nutrition for each horse.
• Took responsibility for mucking out stables, maintaining hygiene standards within the yard.
• Rode horses for gallops, improving their fitness levels.
• Assisted in regular stable maintenance, contributing to a clean and safe environment.
• Ensured horse welfare by grooming daily.

· Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.

· Managed and motivated large teams of staff to deliver against daily operational targets.

· Liaised with employees to determine complaints and satisfaction levels and addressed reported problems to keep staff motivated.

· Checked equipment for faults, flaws or defects and scheduled maintenance operations to fix issues and keep department operational.

· General opening and closing of the facility and ensuring the alarm was set and the building secure.

· Handling of cash, the banking of takings and recording of income on a daily basis.

· Devising weekly Rota's for a team of up to 18 individuals at any one time.