Amie Louise Monk

My role primarily involves maintaining the appearance of rooms for students and visitors, as well as ensuring bathrooms and bedrooms are cleaned to a high standard. Additionally, I have extensive experience in domestic cleaning for homes and hotels.

In this role, I developed essential administrative skills and gained experience working with customers to ensure they feel safe and comfortable, particularly when receiving their first tattoo.

The position also helped build my confidence in making clients feel at ease whenever they entered the studio.

In addition, I gained valuable experience in managing bookings and cancellations, as well as handling stock orders. I was also responsible for processing payments over the phone using the Point of Sale (PoS) system, ensuring smooth and efficient transactions for clients.

In my customer service role, I consistently built strong, face-to-face relationships with regular customers, offering assistance tailored to their needs.

During quieter moments in the day, I proactively kept myself busy by organising and restocking the shop, ensuring everything was neat and tidy.

My responsibilities also included handling cash, operating tills, providing excellent customer service, and resolving any issues or concerns that arose.

In my role as a Customer Service Representative at Lee Valley Boat Centre, my main responsibilities included the following tasks, which I completed efficiently while also seeking additional work to enhance my skills and broaden my knowledge.

I was responsible for handling cash transactions accurately and ensuring all financial processes were smooth.

I also took on the cleaning and maintenance of the boats and surrounding areas to ensure they were always presented to a high standard.

As part of my customer-facing role, I engaged with both new and returning customers, providing guided tours of the site and offering detailed information about our services.

Throughout my duties, I maintained a positive attitude, creating a welcoming environment for visitors. Additionally, I used my problem-solving skills to address and resolve any customer concerns or issues promptly and professionally.