Amiee Gordon
Newcastle upon Tyne,United Kingdom
Summary
I'm a dedicated professional with a strong background in maintaining cleanliness standards and understanding allergen information. I can demonstrates flexibility to fit your needs and accuracy in cash handling. I have earned skills in crisis handling, clear communication, and upselling techniques. In my previous workplaces I have been known for having patience, composure, and a polite demeanour when handling difficult customers.
Overview
2
2
years of professional experience
Work history
Hostess
Dood Restaurant
Newcastle upon Tyne
11.2024 - Current
- Greeted guests warmly upon arrival, ensuring a positive first impression.
- Managed reservations efficiently, coordinating seating arrangements for optimal flow.
- Assisted in maintaining cleanliness and organisation of dining area during service.
- Provided menus and offered recommendations, enhancing guest dining experience.
- Handled guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Supported servers during peak hours, ensuring timely service and guest satisfaction.
Front of house waiter
Sodexo
Newcastle upon Tyne
08.2024 - Current
- Provided exceptional customer service by attentively responding to guest inquiries and ensuring satisfaction.
- Assisted in maintaining cleanliness and organisation of dining areas to create welcoming atmosphere for patrons.
- Resolved guest complaints promptly and professionally, contributing to positive dining environment and customer loyalty.
- Participated in daily briefings to discuss menu changes, service goals, and team performance, fostering cohesive teamwork.
Cleaner
Sophies Cleaning Company
Newcastle upon Tyne
04.2023 - 03.2024
- Conducted routine inspections of cleaning supplies and equipment to ensure proper functioning.
- Collaborated with team members to effectively manage time and prioritise tasks during busy periods.
- Followed health and safety regulations to minimise risks associated with cleaning chemicals and equipment.
- Reported maintenance issues and cleaning supply shortages to management for timely resolution.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Education
GCSEs - English, Maths, Science, Business, Media, Geography, Spanish
Jesmond Park Academy
Newcastle upon Tyne 09.2019 - 06.2024
A-Levels - Psychology, Health and Social
Jesmond Park Academy
Newcastle upon Tyne 09.2024 -
Skills
- Maintaining cleanliness standards
- Understanding of allergen information
- Flexible schedule management
- Cash handling accuracy
- Crisis handling
- Clear communication
- Upselling techniques
- Patience and composure
- Polite demeanour
- Professional phone manners
- Professional etiquette
- Handling difficult customers
Timeline
Hostess
Dood Restaurant
11.2024 - Current
A-Levels - Psychology, Health and Social
Jesmond Park Academy
09.2024 -
Front of house waiter
Sodexo
08.2024 - Current
Cleaner
Sophies Cleaning Company
04.2023 - 03.2024
GCSEs - English, Maths, Science, Business, Media, Geography, Spanish
Jesmond Park Academy
09.2019 - 06.2024