Summary
Overview
Work history
Education
Skills
Timeline
Generic

Amiee Gordon

Newcastle upon Tyne,United Kingdom

Summary

I'm a dedicated professional with a strong background in maintaining cleanliness standards and understanding allergen information. I can demonstrates flexibility to fit your needs and accuracy in cash handling. I have earned skills in crisis handling, clear communication, and upselling techniques. In my previous workplaces I have been known for having patience, composure, and a polite demeanour when handling difficult customers.

Overview

2
2
years of professional experience

Work history

Hostess

Dood Restaurant
Newcastle upon Tyne
11.2024 - Current
  • Greeted guests warmly upon arrival, ensuring a positive first impression.
  • Managed reservations efficiently, coordinating seating arrangements for optimal flow.
  • Assisted in maintaining cleanliness and organisation of dining area during service.
  • Provided menus and offered recommendations, enhancing guest dining experience.
  • Handled guest inquiries and concerns promptly, fostering a welcoming atmosphere.
  • Supported servers during peak hours, ensuring timely service and guest satisfaction.

Front of house waiter

Sodexo
Newcastle upon Tyne
08.2024 - Current
  • Provided exceptional customer service by attentively responding to guest inquiries and ensuring satisfaction.
  • Assisted in maintaining cleanliness and organisation of dining areas to create welcoming atmosphere for patrons.
  • Resolved guest complaints promptly and professionally, contributing to positive dining environment and customer loyalty.
  • Participated in daily briefings to discuss menu changes, service goals, and team performance, fostering cohesive teamwork.

Cleaner

Sophies Cleaning Company
Newcastle upon Tyne
04.2023 - 03.2024
  • Conducted routine inspections of cleaning supplies and equipment to ensure proper functioning.
  • Collaborated with team members to effectively manage time and prioritise tasks during busy periods.
  • Followed health and safety regulations to minimise risks associated with cleaning chemicals and equipment.
  • Reported maintenance issues and cleaning supply shortages to management for timely resolution.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.

Education

GCSEs - English, Maths, Science, Business, Media, Geography, Spanish

Jesmond Park Academy
Newcastle upon Tyne
09.2019 - 06.2024

A-Levels - Psychology, Health and Social

Jesmond Park Academy
Newcastle upon Tyne
09.2024 -

Skills

  • Maintaining cleanliness standards
  • Understanding of allergen information
  • Flexible schedule management
  • Cash handling accuracy
  • Crisis handling
  • Clear communication
  • Upselling techniques
  • Patience and composure
  • Polite demeanour
  • Professional phone manners
  • Professional etiquette
  • Handling difficult customers

Timeline

Hostess

Dood Restaurant
11.2024 - Current

A-Levels - Psychology, Health and Social

Jesmond Park Academy
09.2024 -

Front of house waiter

Sodexo
08.2024 - Current

Cleaner

Sophies Cleaning Company
04.2023 - 03.2024

GCSEs - English, Maths, Science, Business, Media, Geography, Spanish

Jesmond Park Academy
09.2019 - 06.2024
Amiee Gordon