Amie Wintrip
Colchester,Essex
Summary
I have worked for Santander for almost 17 years, starting at the Braintree branch. My role has developed with changes in banking over the years which I have adapted to.
I am based at the Colchester High Street Branch now and have become a role model to newer colleagues in my branch.
I thrive on helping customers and making sure I deliver to the best of my ability, I explore all areas with customer and am very driven and focused.
I have become a top performer in recent years achieving recognition from regional and primary marketing managers for my hard work.
Regularly receive an exceptional end of year performance as well as being invited to annual recognition events.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Customer Experience Consultant
Santander UK
Colchester, Essex
2009.03 - Current
As a customer experience consultant
• Increase the banks productivity through proactive cross-selling of all products and services we offer.
• I deepen customer relationships.
• Conducted financial analysis of accounts to assess creditworthiness for lending applications.
• Consistently exceeded quarterly sales targets ranking top on many occasions.
• Ensure 100% compliance with FCA regulations and internal KYC/AML protocols with all new and existing customers.
Education
Higher National Diploma - Fashion and Textiles
Colchester Institute
Colchester 2005.09 - 2007.07
Skills
- Communication skills
- Product knowledge
- Strategic planning
- Regulatory compliance
- Relationship-building
- Self-motivation
- Time management efficiency
- Organised and proactive
Timeline
Customer Experience Consultant
Santander UK
2009.03 - Current
Higher National Diploma - Fashion and Textiles
Colchester Institute
2005.09 - 2007.07