Amie Taylor
March,Cambridgeshire
Summary
Dynamic professional with strong experience in brand development and customer engagement. Demonstrated success in delivering outstanding customer service in various environments, complemented by strong communication and organisational skills. Effective in planning and prioritising tasks to meet deadlines, while maintaining a keen attention to detail and problem-solving capabilities.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
Work history
Owner
Bakehouse Eleven11
March, Cambridgeshire
04.2022 - 04.2025
- Planned and managed daily operations, ensuring smooth running of the business and optimal time efficiency.
- Created a strong brand identity through innovative product development and consistent social media presence.
- Provided exceptional customer service, resulting in repeat business and positive feedback.
- Maintained compliance with industry regulations and ensured all relevant training was up to date to avoid any legal issues.
- Managed inventory, preventing stock shortages or overages, increasing business profits.
- Researched market trends and consumer behaviour to support all business decision-making.
Front of House Manager
Royal China
March, Cambridgeshire
09.2010 - 10.2021
- Coordinated with kitchen staff for seamless ordering service during peak hours.
- Resolved customer complaints promptly and calmly, ensuring positive outcomes and repeat business.
- Maintained high standards of cleanliness and hygiene within the restaurant premises.
- Fostered positive relationships and built a loyal customer base, by creating a welcoming environment with top quality service, in turn, enhancing brand reputation in the process.
- Complied with health and safety regulations at all times.
- Addressed any operational issues swiftly, reducing potential disruptions in service.
- Monitored and maintained stock levels for maximised efficiency and minimised waste.
Customer Sales Assistant
Boots
Ely, Cambridgeshire
02.2014 - 04.2015
- Built relationships with customers through friendly interaction and assistance.
- Organised marketing materials, promoting new products and discounts.
- Performed accurate inventory checks for continual stock availability.
- Upsold additional products for increased revenue generation.
- Handled cash drawer efficiently, supporting end-of-day closing.
- Resolved queries swiftly, contributing to positive customer experience.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Continuously improved product knowledge to maintain highest levels of service quality.
Education
NVQ Level 2 - Hairdressing
College of West Anglia
Wisbech, Cambridgeshire 09.2012 - 07.2014
NVQ Level 3 - Photography
Huntingdonshire Regional College
Huntingdon, Cambridgeshire 09.2008 - 07.2010
A-Levels - English
Huntingdonshire Regional College
Huntingdon, Cambridgeshire 09.2008 - 07.2010
A-Levels - Mathematics
Huntingdonshire Regional College
Huntingdon, Cambridgeshire 07.2008 - 09.2010
GCSEs - ICT | Design & Technology - A
Neale-Wade Community College
March, Cambridgeshire 09.2003 - 07.2008
GCSEs - Mathematics | English - B
Neale-Wade Community College
March, Cambridgeshire 09.2003 - 07.2008
Skills
- Brand development and social media strategy
- Customer engagement and satisfaction
- Communication skills
- Technical proficiency
- Proactive problem-solving
Affiliations
- Country & Western
- Sports & Fitness
- Baking
Timeline
Owner
Bakehouse Eleven11
04.2022 - 04.2025
Customer Sales Assistant
Boots
02.2014 - 04.2015
NVQ Level 2 - Hairdressing
College of West Anglia
09.2012 - 07.2014
Front of House Manager
Royal China
09.2010 - 10.2021
NVQ Level 3 - Photography
Huntingdonshire Regional College
09.2008 - 07.2010
A-Levels - English
Huntingdonshire Regional College
09.2008 - 07.2010
A-Levels - Mathematics
Huntingdonshire Regional College
07.2008 - 09.2010
GCSEs - ICT | Design & Technology - A
Neale-Wade Community College
09.2003 - 07.2008
GCSEs - Mathematics | English - B
Neale-Wade Community College
09.2003 - 07.2008
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