Amie Darvill
Summary
Friendly, hardworking, reliable administrator seeking new opportunity.
I am motivated to develop my knowledge further and begin my career in administration. An enthusiastic team player with good communication and organisation skills. Adapts to challenges with a helpful approach
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work history
Administrator
Jenner House surgery
Farnborough, Hampshire
11.2020 - Current
- Using EMIS, Docman 10 and Microsoft Office programmes
- Workflowing - reviewed incoming consultant letters and workflowing to relevant clinicians
- Registering patients and linking from previous practice
- Merging GP2GP electronic records
- Summarising record if electronic transfer had failed (inputting data, essentially manually bringing the patients record up to date
- Coding and completing QOF tasks
- Filing and scanning documents onto relevant patient records
- Inputting vaccinations for children and adults
- Processing deductions (managing all movement and filing of paper records
- Maintaining data spreadsheets
- Assisting to run flu clinics on weekends
- Completing online training
Day opportunities Facilitator
Hampshire County Council
Farnborough, Hampshire
11.2017 - 11.2020
- Supported adults with learning and disabilities within the day service and accessing the community
- Supporting with any medical needs, including; epilepsy, allergies, Asthma etc. Also any personal care needs
- Supporting service users with sensory needs with activities such as; sensory smells, sensory food play, sensory walks, interactive projector, sensory art and craft
- Supporting more able service user groups with life skills (money, relationships, using public transport & confidence groups)
- Working with each service user to produce individualised All About Me books, ensuring staff work in a person centred way
- Working alongside individual risk assessments & guidelines and policies and procedures
- Promoting independence and respecting individual choice and positive risk taking
- Ensuring policies and procedures were followed and training was up to date
Support worker (Older adults in care)
Mencap
Farnborough, Hampshire
03.2017 - 11.2017
- Working in a lone working environment supporting 5 gentleman with learning difficulties
- Updating/reviewing care plans and risk assessments
- Supporting gentlemen with everyday routines
- Supporting service users with managing their own money
- Engaging with families/day service & outside health professionals
- Maintaining daily diaries for each person
- Attending training and development courses
- Promoting independence and respecting individual choice and positive risk taking
- Ensuring policies and procedures were followed and training was up to date
Senior support worker
Parkside
Aldershot, Hampshire
02.2016 - 03.2017
- Supporting adults with learning disabilities both in the community and within the day service
- Participating in a variety of group sessions including sensory, art and crafts, music therapy, dance fit, social clubs, bowling
- Supported service users with the café work experience programme within Farnborough library
- Supported service users on a 1:1 basis in the community
- Taking ownership of running two evening social groups on a weekly basis
- Running other groups such as the Women's Wellbeing group, Jet (18-30) and Gateway (30+ which has been going for 20 years plus!)
- Promoted community engagement and sense of belonging
- Kept detailed, accurate records for well-maintained care continuity between support staff
- Promoted independence and positive wellbeing when working with vulnerable adults and children
- Provided compassionate support and communication, upholding high standards of health, hygiene and dignity at all times
- Liaised with family members to organise activities and deliver updates on service user progress
- Promoting independence and respecting individual choice and positive risk taking
- Developed and implemented cohesive care plans for service users according to individual needs
- Ensuring policies and procedures were followed and training was up to date
Administrator
Freight Products UK LTD
Sandhurst , Berkshire
11.2015 - 02.2016
- Providing administration support to the divisional manager
- Providing quotes for customers for vehicle livery
- Processed all workers timesheets using Excel, providing valuable data using calculations
- Directed guests and routed deliveries and courier services
- Answered incoming calls, recording accurate messages to pass on to the required member of staff
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
- Created email notifications, invitations and agendas for meetings, events and appointments
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff
- Provided printing, photocopying scanning support to colleagues
- Ensuring policies and procedures were followed and training was up to date
Administrative assistant
Reade Signs
Aldershot, Hampshire
01.2015 - 11.2015
- Data entry - managing a spreadsheet (Excel), tracking all employee's timesheets and logging time spent on each job
- Checking completed job bags and reviewing the time spent on each job, comparing this to the time quoted using the previous spreadsheet. This information was then passed to management to prepare them for their meetings
- Dealing with enquiries both face to face and over the telephone
- Booking jobs for new customers and allocating to the appropriate account handler
- Processing both supplier and sub contractor invoices
- Responsible for producing the charity newsletter (Reade Signs celebrated their 35th year). Amongst the whole team at Reade Signs, we individually completed 35 charitable events
- Motivating staff to participate in charitable initiatives throughout the year
- Ensuring policies and procedures were followed and training was up to date
Housing support worker
Riverside ECHG
Guildford, Surrey
02.2014 - 12.2014
- Supporting vulnerable adults in a 47 bedded open access hostel, where vulnerability included; Mental health, alcohol and substance misuse, sufferers from domestic abuse, supporting adults with learning difficulties, offenders and victims of any other kind of abuse
- Supporting tenants with tenancy issues, benefits, housing needs, employment, outside support (such as SAdAS, Accorn, counselling etc)
- Keyworked 8-9 tenants where we would hold fortnightly step meetings (individual meetings to work on progress and set new targets). Also quarterly reviews
- Established and maintained working relationships with clients based on trust and non-judgement
- Provided person-centred advice and guidance, aiding tenants progress towards independent living
- Administration and reception duties carried out daily, including dealing with incoming calls / greeting tenants / families / visitors
- Used Microsoft Office, ensuring all records / meetings are up to date
- Created and reviewed risk assessments and support plans periodically
- Close communications with families and health professionals -collaborating with external support providers to maintain good care continuity
- As a team, we always worked in two's to ensure safety
- Holding meetings with tenants where rules were broken and having to perform evictions, then thoroughly cleaning and emptying their room
- Provided person-centred advice and guidance, aiding tenants progress towards independent living
- Promoting independence and respecting individual choice and positive risk taking
- Ensuring policies and procedures were followed and training was up to date
Team leader
Affinity Trust
Aldershot, Hampshire
04.2013 - 02.2014
- Supporting adults with learning difficulties with maintaining their independence at home, providing support with finances, tenancy issues, employment and benefit issues
- Liaising with families / care co-ordinators, health professionals
- Create, review and update risk assessments, care plans, health action plans and annual reviews
- Complete rota's for Support Workers, also completing supervisions and appraisals
- Providing on-call outreach support for one week on a monthly basis for Hampshire and Portsmouth, as per rota
- Spending time both in the office and in the community supporting directly
- Supporting the Support Manager in managing the Hampshire Outreach Services, completing spot checks and audits
- Referring any concerns to the Safeguarding teams as and when appropriate
- Ensuring policies and procedures were followed and training was up to date
Senior support worker
Life Opportunities Trust
Hounslow
10.2012 - 04.2013
- I was asked to return to LOT to support them within this 7 bedded residential service, on a temporary basis, which had been going through some difficulty
- Supported the team and registered manager to drive forward different and better ways of working
- Developed and championed accessible, practical solutions for recurring problems faced by service users
- Assisted service users with daily personal, hygiene and incontinence care
- Maintained confidential documentation in line with data protection regulations.
- Supported service users to take medication as prescribed by medical professionals
- Renewing, and updating all service user care plans and risk assessments
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs
- Kept detailed, accurate records for well-maintained care continuity between support staff
- Empowered service users to remain as independent as possible and retain sense of identity
- Promoted independence and positive wellbeing when working with service users
- Promoted community engagement and sense of belonging
- Ensuring policies and procedures were followed and training was up to date
Senior support worker
Voyage Care
Farnham, Surrey
01.2012 - 10.2012
- Worked in a nursing home assisting 26 disabled service users, also diagnosed to have learning disabilities
- Service users were aged from teens upwards. Supporting them with everyday obstacles and encouraging them to be involved in stimulus activities both within and outside the home, including; daily sessions within the home, activity and creativity (art an crafts, music and relaxation, story telling, reading aloud), personal care (nail cutting and hand / feet massages), white room for sensory requirements, cinema club, cookery and garden activities
- Creating, reviewing and updating risk assessments and both care and health plans
- Supporting service users with their money
- Working with service users and their families to learn about and create their bedroom as their 'personal relaxing space'
- Supported service users with all of their care and support needs
- Ensuring policies and procedures were followed and training was up to date
Support worker
Life Opportunities Trust
Welwyn Garden City, Hertfordshire
10.2007 - 12.2011
- Supported 7 service users aged between 25-80 with learning disabilities & Dementia within their residential home with all of their health and personal care needs
- Designated key clients, ensuring all risk assessments, care plans, and health action plans are up to date
- Working closely to key client and family members to create their person centred plans
- Obtained NVQ level 2 & 3 in Health and Social Care
- In December 2009 i transferred to another LOT residential home in Uxbridge, sole working & assisting 3 gentlemen with learning disabilities, including epilepsy & behavioural difficulties
- Ensuring guidelines were followed to prevent any dangerous situations. They were regularly updated to ensure effective ways of dealing with this
- Ensuring all risk assessments, care plans, health action plans and person centred plans were updated regularly
- Promoting independence and respecting individual choice and positive risk taking
- Liaising with families and outside health professionals
- Ensuring policies and procedures were followed and training was up to date
Community home care worker
MPM Homecare / Community care Ltd
Welwyn Garden City, Hertfordshire
07.2005 - 10.2007
- Supported elderly clients in their own homes with personal care and domestic duties in a lone working basis
- Supporting with hoisting and transferring of service users (worked in a 2 person team to each house)
- Recording house calls to ensure clear communication for next member of staff
- Managed own single round
- Monitored client progress and adapted support programmes to meet changing needs
- Practiced safety and hygiene procedures by maintaining clean work environment
- Cooked meals to meet diverse dietary requirements
- Collaborated with external support providers to maintain good care continuity
- Administered medication and kept comprehensive records
- Evaluated client health conditions and reported concerns to manager
- Shared hobbies and interests to build rapport with clients
Case worker
Churchill and Friend (Now Minty and Friend)
Welwyn Garden City, Hertfordshire
10.2000 - 03.2005
- As a disability an equal opportunities training consultancy, the companies directors delivered training and disability awareness to companies such as; Royal Mail, BT, B&Q, LTSB on how to accommodate disability in the workplace
- Working on the LTSB contract where I oversaw approximately 150 cases, they would refer their staff with disabilities to us for assessments. Once complete, i would summarise the assessment reports prior to sending it to the manager, highlighting what the recommendations were and where the specific equipment can be purchased
- I would then work alongside both the employee and their manager, to ensure that the recommendations are implemented in a timely manner
- Manage own diary
- Supporting long term sickness employees in a smooth transition in returning to work
- Outside organisations i worked with were RNIB, RNID, Access to Work Scheme, Occupational Health
- Accurate recording on computerised records
- Using own initiative and making own decisions
Education
NVQ Level 3 - Health and Social care
University of Hertfordshire
Hatfield 09.2010 - 07.2011
NVQ Level 2 - Health & Social Care
University of Hertfordshire
Hatfield 03.2008 - 07.2009
Skills
- Database administration
- Data entry
- File and data retrieval systems
- Ability to prioritize
- Communication skills
- Problem-solving
- Knowledge of Microsoft Office
- Knowledge of EMIS and Docman 10
- Punctual and reliable
Accomplishments
- 2 tandem skydives
- 1 abseil
Timeline
Administrator
Jenner House surgery
11.2020 - Current
Day opportunities Facilitator
Hampshire County Council
11.2017 - 11.2020
Support worker (Older adults in care)
Mencap
03.2017 - 11.2017
Senior support worker
Parkside
02.2016 - 03.2017
Administrator
Freight Products UK LTD
11.2015 - 02.2016
Administrative assistant
Reade Signs
01.2015 - 11.2015
Housing support worker
Riverside ECHG
02.2014 - 12.2014
Team leader
Affinity Trust
04.2013 - 02.2014
Senior support worker
Life Opportunities Trust
10.2012 - 04.2013
Senior support worker
Voyage Care
01.2012 - 10.2012
NVQ Level 3 - Health and Social care
University of Hertfordshire
09.2010 - 07.2011
NVQ Level 2 - Health & Social Care
University of Hertfordshire
03.2008 - 07.2009
Support worker
Life Opportunities Trust
10.2007 - 12.2011
Community home care worker
MPM Homecare / Community care Ltd
07.2005 - 10.2007
Case worker
Churchill and Friend (Now Minty and Friend)
10.2000 - 03.2005
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