Ami Thomson

Manage four sites across Scotland, overseeing administrative and mailroom assistants, reception, hospitality, facilities management, health and safety, and workplace operations to ensure smooth day-to-day service delivery. Introduced and created new processes and procedures to improve efficiency and foster a culture of continuous learning, raising team competency levels across all sites. Leading recruitment, hiring, and training strategies, while also carrying out HR duties to support a professional and positive workplace culture in line with company policies. Coordinate staff scheduling, holiday and sickness cover, and senior management meetings, while liaising with external contractors to support facilities and building maintenance. Manage complex contractual relationships with clients, driving improved satisfaction and business performance. Consistently preparing accurate reports, KPI's, and monthly data, applying strong Excel skills to collate and analyse financial and statistical information to support strategic decisions and achieve business objectives within budget.

Sought timely solutions to operational inefficiencies, ensuring the smooth running of company processes and compliance with regulatory standards. Upskilled staff through varied training programmes, developed strong teams through recruitment and onboarding, and introduced best practice policies to enhance performance and efficiency. Supported employee development by conducting monthly performance reviews, setting clear objectives, and providing constructive feedback, while also motivating teams with achievable monthly targets aligned to company goals. Acted as the main point of contact for high-level queries, represented the team at leadership meetings, and resolved conflicts in collaboration with HR to maintain a positive workplace culture. Through team building initiatives, flexible working transitions, and instilling values, I strengthened team cohesion, professionalism, and service delivery. Addressed customer issues with compassion and professionalism, managed staffing schedules and large teams under budget, and consistently delivered operational improvements, supporting both employee and business success.

Singed a three-year record deal, gaining experience in the music industry through professional recording, performance, and promotion. Collaborated with producers, managers, and other artists to create and release original material, while building strong communication, creativity, and teamwork skills. Developed resilience and adaptability by working to contractual deadlines and engaging with audiences in a professional capacity.

Managed high-volume inbound and outbound calls to recover outstanding payments while maintaining professionalism and empathy. Negotiated repayment plans, resolved customer queries, and ensured compliance with company policies and regulatory standards, consistently meeting performance targets and contributing to team success.

Gained valuable customer service experience working simultaneously in a busy café and retail environment. Serving customers with professionalism and efficiency, handled transactions accurately, and maintained a clear and organised workspace. Developed strong communication, time management, and problem solving skills while working under pressure and contributing to smooth day-to-day operations.

Worked as a Childcare Practitioner, providing high-quality care and support to children in a safe, nurturing, and stimulating environment. Planned and delivered age-appropriate activities to encourage learning and development, while ensuring the wellbeing and safeguarding of all children in line with regulatory standards. Built positive relationshi0ps with parents, colleagues, and external agencies, demonstrating strong communication, patience, and adaptability in a fast-paced setting.