Summary
Overview
Work history
Education
Skills
Affiliations
Work availability
Timeline
Generic

Ami Lindo

Customer service adviser
Alfreton,DE55

Summary

Accomplished in streamlining scheduling and policy execution, with a keen understanding of sensitivity concerns. Excels in relationship management and community interaction, ensuring meticulous database and record upkeep. Adept in social media coordination, contract management, and concise report writing, consistently achieving deadlines. Distinguished ability to foster client relationships and navigate project obstacles successfully.

Overview

10
10
years of post-secondary education
18
18
years of professional experience

Work history

Pregnancy Centre Coordinator

St Colette's Pregnancy Support Centre
Nottingham, Nottinghamshire
2024.10 - Current
  • Managed daily centre operations, ensuring seamless service delivery for clients.
  • Implemented new booking system, streamlining scheduling workflow and enhancing client access to services.
  • Coordinated community outreach programmes, fostering positive relationships with local stakeholders.
  • Organised team-building activities to raise morale and engagement.

English & Maths Tutor

Prospero Teaching
Nottingham, Nottinghamshire
2024.02 - Current
  • Clarified mathematical theories, enabling students to grasp key concepts effectively.
  • Enhanced student confidence, leading to improved exam performance.
  • Implemented classroom management routines, ensuring a consistent learning-ready environment.

High Sheriffs Chaplain

Theresa Peltier - High Sheriff
Derbyshire, Derbyshire
2023.04 - 2024.04

Provided pastoral support to High Sheriff, team, and family, enhancing overall wellbeing.

Planned and led High Sheriff's installation service, ensuring adherence to schedules.

Participated in King's coronation events in Derbyshire, coordinating logistics and ensuring smooth execution.

Police & Fire Lead Chaplin

Derbyshire Constabulary & Derbyshire Fire & Rescue
Derbyshire, Derbyshire
2017.06 - 2023.11
  • Conducted funerals, providing compassionate support to grieving families.
  • Organised interfaith events to strengthen unity among diverse religious communities.
  • Facilitated group discussions on faith, fostering mutual respect and understanding among participants.
  • Managed church administration, ensuring efficient operations and effective communication within the community.

Volunteers Coordinator

Bethel
Beijing, China
2012.01 - 2014.09

Raised sponsorships and funds through social media and international connections, increasing resources for orphanage initiatives

Coordinated arrivals of international volunteers to Beijing orphanage, ensuring smooth integration into programs

Supported day-to-day operations of orphanage, enhancing overall care and environment for children

Taught English, music, and art classes to children with special needs at the orphanage.

Community support worker

Thera Trust
Nottingham, Nottinghamshire
2010.04 - 2012.12

Liaise with local agencies, healthcare providers and social services

Developed and implemented outreach programmes to enhance community engagement

Organised workshops and support sessions to facilitate skill development and social integration

Supported adults with learning disabilities in securing employment and voluntary positions

Senior Customer Manager PA

Boots UK
Nottingham, Nottinghamshire
2008.03 - 2010.03

Handled incoming calls from clients, addressing their inquiries and concerns. and managed the SCMS inbox for complaint handling by severity.

Prepared documents to support senior customer management team in decision-making.

Submitted and followed up on legal documentation, laboratory results, and medical reports to ensure timely processing.

Education

Bachelor of Arts - Theology

University of Manchester
Manchester
2014.10 - 2017.06

BTEC national diploma - Public and Community Services

South Nottingham College
Nottingham
2002.09 - 2004.05

GCSEs - GCSE's

Nottingham Bluecoat School
Nottingham
1996.09 - 2002.05

Skills

  • Community engagement
  • Relationship management
  • Client relationship building
  • Policy understanding
  • Writing reports
  • Scheduling efficiency
  • Deadline management
  • Database maintenance
  • Record keeping
  • Contract administration
  • Social media proficiency
  • Project problem-solving
  • Sensitivity awareness

Affiliations

  • Netball, Hiking, Traveling

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Pregnancy Centre Coordinator

St Colette's Pregnancy Support Centre
2024.10 - Current

English & Maths Tutor

Prospero Teaching
2024.02 - Current

High Sheriffs Chaplain

Theresa Peltier - High Sheriff
2023.04 - 2024.04

Police & Fire Lead Chaplin

Derbyshire Constabulary & Derbyshire Fire & Rescue
2017.06 - 2023.11

Bachelor of Arts - Theology

University of Manchester
2014.10 - 2017.06

Volunteers Coordinator

Bethel
2012.01 - 2014.09

Community support worker

Thera Trust
2010.04 - 2012.12

Senior Customer Manager PA

Boots UK
2008.03 - 2010.03

BTEC national diploma - Public and Community Services

South Nottingham College
2002.09 - 2004.05

GCSEs - GCSE's

Nottingham Bluecoat School
1996.09 - 2002.05
Ami LindoCustomer service adviser