Amelie Puddy

Managed day-to-day administrative operations including email correspondence, volunteer scheduling, record-keeping and donation processing.

Served as a first point of contact for social media enquiries, providing warm, professional communication to visitors, adopters and supporters.

Created, scheduled, and monitored social media content across platforms such as Facebook to promote the sanctuary's work, increase engagement, and support fundraising campaigns.

Produced photo and video updates of ponies, educational posts about welfare, and behind-the-scenes content to grow audience reach and strengthen community support.

Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.

Assisted with event organisation, including open days, adoption events, and fundraising activities.

Maintained accurate digital records, updated databases and ensured compliance with organisational policies.

• Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
• Organised recreational activities for improved social interaction amongst residents.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Encouraged independence among patients whilst assisting them with tasks.
• Administered medication to patients, ensuring proper health management.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.

• Oversaw inventory control, reducing wastage of resources.
• Facilitated communication between different departments for improved company-wide collaboration.
• Coordinated travel arrangements for executive team members without any delays or issues.
• Streamlined office systems by implementing efficient administrative procedures.
• Provided back-office support to ensure uninterrupted business operations.
• Handled confidential documents carefully to maintain privacy and security.
• Ensured up-to-date employee records with regular data entry tasks.
• Worked closely with management to improve operational efficiency.

• Handled sensitive information discreetly, fostering trust amongst patients.
• Streamlined patient check-in procedures for improved experience.
• Assisted doctors with administrative tasks to facilitate smooth clinic operations.
• Updated patient medical records meticulously for accurate treatment history tracking.
• Provided empathetic customer service during stressful medical situations; eased patient anxiety.
• Maintained clean reception area to promote a positive clinic environment.
• Built trusting relationships with patients through courteous behaviour and professional communication skills.
• Facilitated successful appointments by scheduling accurately and promptly.
• Enhanced office efficiency by maintaining organised records and schedules.
• Managed high-volume phone calls, resulting in efficient appointment setting.
• Ensured patient comfort by providing clear communication and timely service.