Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Amelie Northwood

Oswestry,Shropshire

Summary

Experienced hospitality professional with a strong background in FOH and barista roles, demonstrating exceptional customer service skills while fostering a friendly and welcoming atmosphere. Handles high volume and pressure shifts while staying organised and efficient. An overall diligent and energetic worker that handles responsibility well.

Overview

4
4
years of professional experience
7
7
years of post-secondary education

Work history

Waiter and Barista

Csons Ludlow
Ludlow, Shropshire
02.2024 - 08.2025
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Accommodated special dietary requests, enhancing customer dining experience.
  • Delivered excellent customer service through friendly and polite interaction.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Remained calm under pressure, ensuring better performance during peak hours.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Provided a welcoming atmosphere to customers, promoting return visits.

Pot washer

Laila's Cafe
Craven Arms, Shropshire
06.2023 - 09.2023
  • Kept dishwashing area free from clutter, maximising space for more productive work.
  • Fulfilled all tasks within allocated shift hours, demonstrating good time management skills.
  • Operated industrial dishwasher effectively to ensure highest level of cleanliness.
  • Assisted in maintaining a well-ordered kitchen, resulting in increased productivity.

Waiter

The Hundred House Pub
, shropshire
10.2021 - 02.2023
  • Delivered excellent customer service through friendly and polite interaction.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.

Education

GCSEs -

Church Stretton School
Shropshire
09.2018 - 06.2023

A-Levels -

Ludlow 6th Form College
Ludlow, Shropshire
09.2023 - 06.2025

Skills

  • Menu memorisation
  • Upselling
  • Health and safety standards
  • Extensive hospitality background
  • Table check-ins
  • Fine dining experience
  • Highly responsible and reliable
  • Efficient under pressure
  • Barista experience
  • Section management
  • Exceptional interpersonal skills
  • Positive and approachable
  • Friendly disposition
  • Patient and calm nature

Affiliations


  • Playing the guitar
  • Gymnastics
  • Dance
  • Bouldering
  • Hiking
  • Drawing

References

References available upon request.

Timeline

Waiter and Barista

Csons Ludlow
02.2024 - 08.2025

A-Levels -

Ludlow 6th Form College
09.2023 - 06.2025

Pot washer

Laila's Cafe
06.2023 - 09.2023

Waiter

The Hundred House Pub
10.2021 - 02.2023

GCSEs -

Church Stretton School
09.2018 - 06.2023

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Amelie Northwood