Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
AccountManager
AMELIA MARTIN

AMELIA MARTIN

TAVERHAM, NORWICH,Norfolk

Summary

I have over 10 years of customer service experience and an IT Degree. Organised and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. A self-motivated work ethic with the ability to perform effectively in independent or team environments. My neurodiversity brings pinpoint attention to detail, flexibility and reliability, and resourcefulness to the role. I have an energetic, and caring personality, maintaining good working relationships.

Overview

10
10
years of professional experience

Work History

Home/IT Services, Amelia J Services
10.2020 - Current
  • Creating and maintaining websites and social media for local companies
  • Helping clients with 1-2-1 training on PC and MAC
  • Offering home domestic help to local pensioners

Sewing and Admin Assistant

Helen Martin Veils
01.2015 - Current
  • Manufacturing bespoke designer wedding veils, hand stitching with great attention to detail
  • Working as part of a small, flexible team supporting others while to deadlines and under pressure
  • Mentoring and supporting new employees, guiding them towards successfully achieving company standards

Director

Amelia's Pet Services
Norwich
10.2015 - 07.2020
  • Building strong relationships with clients, visiting them in their homes
  • Advising on complex pet nutrition cases with excellent customer service and attention to detail
  • Networking to develop strategic partnerships to expand client base.
  • Negotiated with suppliers to reduce costs and achieve stable supply chains.
  • Conducted market research to refine digital advertising campaigns.

1st Line IT Service Desk Analyst, Desk

NHS IT Service
Norwich, Norfolk
02.2015 - 08.2015
  • Detecting, recording, classifying, prioritising, and monitoring IT events
  • Installing and configuring desktop software and providing technical advice and training

E-Commerce Merchandiser

Warings Furniture
Norwich, Norfolk
07.2014 - 10.2014
  • Maintaining and developing the company website: content writing, photography, social media and newsletter marketing.
  • Co-ordination with colleagues and management, managing the stock movement and visual merchandising.
  • Managed inventory to secure high-performing seasonal collections in line with customer demand.


Call Centre Operative

Credit Hire, Aviva
Norwich , Norfolk
08.2013 - 03.2014
  • First point of contact for motor claims: negotiating and relaying information between external suppliers, collating files and evidence.
  • Utilising data management systems to record details.
  • Built and managed effective internal and external relationships with all involved parties.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Increased client retention by building instant rapport and establishing customer trust.

Catering, and Childrens' Partner then Merchandiser

John Lewis Partnership
Norwich, Norfolk
10.2005 - 08.2013
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Operated cash registers with accuracy and processed cash and card transactions. Added value to every purchase and implemented upselling and cross-selling techniques.
  • Mentoring and supporting new employees, guiding them towards successfully achieving company standards.
  • Resolved customer complaints and processed issues with proactive problem-solving skills.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service, with high attention to detail.
  • Individually improved and maintained back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Worked flexibly to collaborate with other departments, assisting during very busy periods,

Education

Bachelor of Science - Business Computing

University of East Anglia
Norwich, Norfolk
06/2011 - 06/2013

GCSEs & AS -

Norwich High School for Girls
Norwich, Norfolk
07/2004 - 07/2005

Skills

  • Excellent literacy & communication skills
  • Advanced levels of IT competency: MS and MAC operating systems, administrative experience
  • Web Design and Development: WordPress, WIX
  • IT Service Desk, Active Directory, MS Office&Outlook, System Administration, Microsoft Exchange, Triaging incidents
  • Excellent, empathetic communication skills: building and maintaining relationships with clients, peers, and management
  • Neurodiversity: hyperfocus, extreme attention to detail, empathetic and bubbly personality, staff motivation, problem resolution
  • Administration: QuickBooks, MS Excel

Languages

English
Native
French
Beginner

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Timeline

Home/IT Services, Amelia J Services
10.2020 - Current

Director

Amelia's Pet Services
10.2015 - 07.2020

1st Line IT Service Desk Analyst, Desk

NHS IT Service
02.2015 - 08.2015

Sewing and Admin Assistant

Helen Martin Veils
01.2015 - Current

E-Commerce Merchandiser

Warings Furniture
07.2014 - 10.2014

Call Centre Operative

Credit Hire, Aviva
08.2013 - 03.2014

Catering, and Childrens' Partner then Merchandiser

John Lewis Partnership
10.2005 - 08.2013

Bachelor of Science - Business Computing

University of East Anglia
06/2011 - 06/2013

GCSEs & AS -

Norwich High School for Girls
07/2004 - 07/2005

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