Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
AdministrativeAssistant

Amelia Sinnott

Summary

Dynamic Transformation Project Support Officer with a proven track record at Lancashire and South Cumbria NHS Trust, excelling in project coordination and stakeholder engagement, with proven abilities in end-to-end project management.

Expert in identifying and mitigating risks, reaching milestones and managing deliverables. Highly organised leader with great attention to detail. Adept at risk management and continuous improvement, I drive project success through effective communication and strategic planning, ensuring alignment with organisational goals and enhancing operational efficiency.

Overview

7
7
years of professional experience

Work History

Bar Assistant

Preston Masonic Hall
09.2023 - Current
  • Provided exceptional customer service, ensuring a welcoming, attentive, and responsive environment for guests.
  • Maintained clear communication with team members, fostering smooth operations, and a positive work atmosphere.
  • Efficiently handled multiple tasks, including taking orders, preparing drinks, and managing payments in a fast-paced setting.
  • Demonstrated meticulous attention to detail, ensuring accuracy in drink preparation, while maintaining cleanliness and safety standards.
  • Processed cash transactions and operated point-of-sale (POS) systems with proficiency.
  • Possessed a strong knowledge of beverages, including cocktails, wines, and beers, providing recommendations, and ensuring correct preparation.
  • Collaborated with bartenders, servers, and kitchen staff to enhance teamwork and efficiency.
  • Quickly addressed customer complaints, resolving issues proactively to maintain a positive guest experience.
  • Adapted effectively to changing situations, such as high-demand periods, and special events.

Transformation Project Support Officer

Lancashire and South Cumbria NHS Trust
06.2023 - Current
  • Supported the successful implementation of large-scale healthcare change programs, ensuring efficient coordination and execution.
  • Facilitated project meetings, prepared essential documentation, and ensured alignment between various teams and stakeholders.
  • Monitored project progress, tracked milestones, and maintained clear records to enhance project efficiency.
  • Identified potential risks and collaborated with leadership to implement timely resolutions.
  • Managed and delivered small to medium-sized projects within a wider data program environment, ensuring successful execution in line with agreed scope, schedule, budget, and quality standards.
  • Monitored and reported on project performance, including financials, risks, and progress against milestones, driving transparency and accountability.
  • Established and maintained effective communication with customers, suppliers, and internal teams to align expectations, and maintain strong stakeholder relationships.
  • Identified, assessed, and mitigated risks and opportunities to support the achievement of project objectives.
  • Ensured compliance with internal governance, operational frameworks, and lifecycle management (LCM) processes.
  • Led continuous improvement initiatives by refining processes and adopting best practices to enhance efficiency and effectiveness.
  • Organised and attended regular project meetings, taking minutes and following up on actions items.

Personal Assistant

Lancashire and South Cumbria NHS Trust
03.2022 - 06.2023
  • Delivered high-quality administrative and secretarial support, ensuring efficiency and professionalism across mental health, learning disability, and physical health services.
  • Managed clinical data collection and monitoring, producing insightful reports, and analyzing trends to identify areas for improvement.
  • Organised and facilitated meetings, workshops, and events, prepared documentation, took minutes, booked venues, and ensured seamless execution.
  • Provided diary management and scheduling support, optimizing workflow for senior leadership.
  • Maintained effective stakeholder communication, supporting internal and external teams with clear, professional correspondence.
  • Coordinated key projects such as Oxevision, Dialog+, and the HBTT Accreditation Programme, ensuring timely delivery and adherence to project goals.
  • Oversaw budget-conscious procurement of resources, managing stationery supplies and materials for Practice Development Nurses, Dialog+ Practice Educators, and Trainee Advanced Clinical Practitioners.
  • Thrived in high-pressure environments, prioritizing tasks, meeting deadlines, and ensuring organizational efficiency.
  • Ensured compliance with governance and operational frameworks, supporting policy adherence, and best practices.
  • Performed calendar management and scheduling of appointments for the executive.
  • Maintained confidential files related to personnel records or other sensitive information.
  • Arranged conference calls with remote employees or clients located outside of local area.
  • Coordinated meetings between internal departments and external partners.
  • Acted as the liaison between the executive and clients, maintaining strong professional relationships.

Flex Operator TFC/ NS&I-National Savings and Investments

ATOS
10.2018 - 03.2022
  • Provided expert guidance and support to parents, childcare providers, and vulnerable customers regarding childcare service schemes.
  • Managed inbound customer queries, addressing concerns related to eligibility, certified document verification, complaints, and payment issues.
  • Conducted identity checks and password assistance, ensuring security and compliance with government regulations.
  • Regularly utilised third-party systems, such as Equifax and Microsoft platforms, to streamline customer verification and data management.
  • Developed in-depth knowledge of government policies and processes, enabling accurate advice and resolution of customer inquiries.
  • Delivered high-quality customer service.

Back Office Customer Support TFC/NSI

ATOS
10.2018 - 03.2022
  • Provided high-level support to front-office teams, assisting with complex customer queries, and ensuring smooth operations in a dynamic environment.
  • Processed and managed over 7,000 monthly payments, including money movements, incident reports, and overdrawn accounts, ensuring accuracy and compliance.
  • Created and dispatched customer correspondence, including letters regarding account status, transactions, and resolutions.
  • Handled data management and reporting, preparing transaction history reports, and maintaining assurance standards.
  • Managed complaints resolution, ensuring efficient handling and escalation of customer concerns.
  • Communicated directly with internal departments and senior staff, facilitating conference calls and email correspondence to resolve issues quickly and effectively.
  • Performed general administrative duties, contributing to operational efficiency, and workflow optimisation.

Education

Prince 2 Foundation

Knowledge Train
03-2025

BTEC - Level 3 Business Extended Diploma

Runshaw College
Leyland
07-2018

AS Levels - English Combined, Business, Psychology, Law

Runshaw College
Leyland
07-2016

GCSE’s -

Archbishop Temple School
Preston
07-2015

Skills

  • Project coordination and support
  • Project management
  • Data analysis
  • Regulatory compliance
  • Stakeholder engagement
  • Report writing
  • Communication skills
  • Team collaboration
  • Continuous improvement
  • Scope management
  • Meeting & Event Organisation
  • Requirements gathering
  • Cross-functional coordination
  • Documentation management
  • Project scheduling
  • Status updates
  • Systems analysis
  • Agile methodologies
  • Strategic planning
  • Risk management and problem solving

Hobbies and Interests

Outside of work, I like to socialize with my friends, and I enjoy cooking and baking. I enjoy spending my evenings walking my dog, reading, and going to the gym. After recently completing my Prince2 certification, I am keen to focus my time on developing my knowledge and understanding further of project management methodologies, and how psychology can influence change. I also want to travel more and experience new cultures, as languages and food are something I am passionate about pursuing

References

References available upon request.

Timeline

Bar Assistant

Preston Masonic Hall
09.2023 - Current

Transformation Project Support Officer

Lancashire and South Cumbria NHS Trust
06.2023 - Current

Personal Assistant

Lancashire and South Cumbria NHS Trust
03.2022 - 06.2023

Flex Operator TFC/ NS&I-National Savings and Investments

ATOS
10.2018 - 03.2022

Back Office Customer Support TFC/NSI

ATOS
10.2018 - 03.2022

Prince 2 Foundation

Knowledge Train

BTEC - Level 3 Business Extended Diploma

Runshaw College

AS Levels - English Combined, Business, Psychology, Law

Runshaw College

GCSE’s -

Archbishop Temple School

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