Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Amelia Shearman

Blackpool,Lancashire

Summary

A dedicated and adaptable final-year student completing a degree in Spanish, Portuguese, and Latin American Studies at Newcastle University, with advanced proficiency in both Spanish and Portuguese. My academic background has provided me with a deep understanding of the cultural, political, and historical dynamics of Latin America and the Iberian Peninsula, as well as strong research, communication, and analytical skills. I am eager to leverage my language expertise and cross-cultural awareness as key assets in my future career, particularly in roles that require global perspectives, intercultural collaboration, and problem-solving in diverse environments.

Overview

4
4
years of professional experience

Work History

Retail sales associate

Al's Skate Shop
Blackpool, Lancashire
01.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Boosted store reputation with excellent customer service skills.
  • Managed stock levels for optimal store performance.
  • Assisted in developing ecommerce section of the website for increased sales opportunities.
  • Handled queries from users promptly and professionally maintaining high levels of customer satisfaction.
  • Contributed specialist knowledge to improve customer satisfaction.

Checkout supervisor

Morrisons
Blackpool/ Newcastle upon Tyne
06.2020 - 09.2023
  • Handled high-pressure situations during peak hours to ensure smooth operations.
  • Resolved customer complaints with calm professionalism to maintain positive relations.
  • Trained new staff in company procedures for efficient onboarding.
  • Monitored till performance, identifying any discrepancies swiftly.
  • Fostered team morale through effective communication and support.
  • Complied strictly with store policies, reinforcing them amongst staff members as well.

Education

Bachelor of Arts - Spanish, Portuguese and Latin American Cultures

Newcastle University
Newcastle upon Tyne
09.2021 -

A-Levels - Spanish, Sociology and Physical Education

The Blackpool Sixth Form College
Blackpool
09.2019 - 06.2021

Skills

    Study Abroad Experience – Ecuador, Spain and Portugal
    Newcastle University Year Abroad Program

  • Developed advanced Spanish and Portuguese language proficiency through daily immersion and academic studies
  • Adapted to cultural differences and managed independent living and academic workload, demonstrating strong organizational and problem-solving skills
  • I faced cultural and language barriers, especially when handling administrative tasks like visa extensions and healthcare appointments These experiences required not only language skills but also patience and resilience I successfully navigated these systems, using my resourcefulness and ability to adapt to new environments

Languages

English
Native
Spanish
Proficient (C2)
Portuguese
Advanced (C1)

Accomplishments

    Up until the age of 21, I proudly represented my home county of Lancashire in competitive track and field, competing at a high level in events across the UK. This experience not only developed my discipline, resilience, and commitment to excellence but also strengthened my ability to perform under pressure and work towards ambitious goals, both individually and as part of a team.

Timeline

Retail sales associate

Al's Skate Shop
01.2024 - Current

Bachelor of Arts - Spanish, Portuguese and Latin American Cultures

Newcastle University
09.2021 -

Checkout supervisor

Morrisons
06.2020 - 09.2023

A-Levels - Spanish, Sociology and Physical Education

The Blackpool Sixth Form College
09.2019 - 06.2021
Amelia Shearman