Amelia Ramsell
Measham,Swadlincote
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 1 year of experience building community and developing social skills through therapeutic techniques and strong initiative.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Support Worker
Enrych
Coalville, Leicestershire
03.2025 - Current
- Actively listened to client concerns, fostering a comforting environment.
- Enhanced patient wellbeing by providing emotional support and companionship.
- Maintained comprehensive records of patient behaviour changes for healthcare reference.
- Participated in regular team meetings to improve quality of care.
- Supported daily living skills training, promoting client self-sufficiency.
- Provided transportation for medical appointments, ensuring timely arrival.
- Encouraged social integration through community involvement opportunities.
- Built strong relationships with patients through compassionate care and rapport building.
Office Coordinator
Reach2 Academy Trust
Burton-on-Trent, Staffordshire
09.2022 - 05.2024
- Delegated tasks to administrative staff and oversaw completion when needed.
- Handled correspondence, filing systems, and office supplies to maintain an organised workspace.
- Handled sensitive information confidentially ensuring trust throughout all levels in the organisation.
- Streamlined processes and procedures to improve workflow efficiency in the office.
- Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
- Performed office duties, including answering multi-line phones, greeting patients, filing, sorting and handling incoming and outgoing mail.
- Collaborated with HR department onboarding new employees, ensuring seamless integration into the team.
- Developed excellent customer service skills by handling client inquiries professionally.
- Trained new employees on administrative procedures, company policies and performance standards.
- Assessed casualty conditions to apply appropriate first aid treatments.
- Delivered first aid and medical attention as required at large-scale events.
- Documented injuries and treatment provided to maintain log records.
- Improved communication within the team through efficient scheduling of meetings and appointments.
- Managed large call volume, scheduled meetings, coordinated logistics and controlled confidential information.
- Ensured smooth functioning of daily administrative activities for optimal productivity.
- Enhanced efficiency with well-managed record keeping and data processing tasks.
Teaching Assistant
St Charles Primary School
Measham, Leicestershire
08.2014 - 07.2022
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Managed pupil behaviour to cultivate focused and productive classes.
- Offered support to special needs students, guaranteeing safety and access to equitable learning.
- Provided special attention to students with learning difficulties for better inclusion in class activities.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Fully trained in type 1 diabetes
- Led various groups for phonics (Read, Write Inc scheme)
- Provided ELSA support for 4 years.
- Class cover when needed due to teacher absence
- Paediatric first aid trained
- 1:1 support with children with Down syndrome, another who had Autism
- Led SATs literacy intervention before school
Education
GCSEs -
Blessed Robert Sutton Catholic School
Burton-on-Trent, Staffordshire 09.2007 - 05.2012
BA Honours - Education
Burton And South Derbyshire College
Burton On Trent05.2017
Skills
- Resilience and perseverance
- Strong empathy
- Educational creativity
- Conflict resolution within classroom
- SEN understanding
- Adaptable communication style
- National curriculum familiarity
- Pedagogical techniques
- Proactive communication
- Behavioural understanding
Affiliations
- Crochet
- Walking my dogs
- Reading
- Scrapbooking
Timeline
Support Worker
Enrych
03.2025 - Current
Office Coordinator
Reach2 Academy Trust
09.2022 - 05.2024
Teaching Assistant
St Charles Primary School
08.2014 - 07.2022
GCSEs -
Blessed Robert Sutton Catholic School
09.2007 - 05.2012
BA Honours - Education
Burton And South Derbyshire College