Amelia Morgan
Wigan,Cheshire
Summary
I am someone who has a strong focus on time efficiency and proactive initiative. Who is known for a positive and approachable demeanour, consistently delivering customer service excellence. I demonstrate exceptional public speaking abilities and excels in team collaboration. Aswell as being Committed to leveraging these skills to drive organisational success and foster a collaborative work environment.
I'm a friendly and enthusiastic Waiter who can easily adapts to operating in fast-paced environments with demanding objectives for sales, service and quality. I have a talent for adapting to changing menus and policies, as well as handling customer issues. I am very Passionate about securing new, challenging position within fast-paced world of work.
Overview
4
4
years of professional experience
Work history
Front of House Staff
Il Cortile
Culcheth, Warrington
07.2024 - Current
- Maintained up-to-date knowledge on daily specials, sharing them with customers effectively.
- Trained junior staff in customer service techniques, cutting guest complaints.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Trained new team members to uphold brand standards and quality service delivery.
- Created a safe and inviting environment for guests, ensuring sanitary standards in accordance with venue policy.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Practiced healthy and safety measures to comply with regulations.
- Handled cash transactions, ensuring accurate bill payments.
- Checked customer IDs to confirm age before selling age-restricted products.
- Increased order value by upselling sides, drinks and desserts.
- Ensured cleanliness in dining areas with regular inspections.
- Attended to customer's needs proactively for first-class waiting service.
- Resolved customer complaints promptly, maintaining a positive restaurant atmosphere.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Coordinated with other front-of-house staff for efficient operations during peak hours.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Labourer
Agriplant
Warrington, Cheshire
01.2021 - Current
- Confidently operated tractor and related machinery.
- Ensured tools were correctly maintained for optimal usage during projects.
- Maintained tools, equipment and machinery in good working order.
- Communicated well with team across multiple locations.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Regularly communicated with colleagues enhancing team coordination on large scale projects.
- Implemented correct use of personal protective equipment at all times.
- Improved site cleanliness by regularly removing debris and waste materials.
Weekend manager
The Victorian Tea Room and Sweet Shop
Glazebury, Warrington
03.2024 - 06.2025
- Oversaw cleanliness and maintenance tasks for an appealing ambiance.
- Monitored staff performance regularly, encouraging improvement where necessary.
- Managed inventory effectively, reducing wastage costs.
- Incorporated feedback from customers into service improvement initiatives.
- Assured compliance with health and safety regulations, ensuring patron welfare.
- Led and managed administrative staff to maintain smooth daily operations.
- Developed organisational policies for administrative oversight and internal controls.
- Coordinated events at the establishment to attract more customers.
Waitress
The General Elliot
Croft, Warrington
09.2023 - 02.2024
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Attended to customer's needs proactively for first-class waiting service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained excellent level of service in busy and demanding restaurant environment.
Education
A-Levels - college education
Priestley college
Warrington 09.2023 -
primary study
Saint Lewis'
Croft, Warrington 09.2011 - 06/2015
primary study
Loreto Preparatory School
Altrincham, Trafford 09.2015 - 07/2018
GCSEs - secondary
Bridgewater school
Worsley, SalfordSkills
- Time efficiency
- Proactive initiative
- Positive and approachable
- Customer service excellence
- Proactive approach
- Public speaking
- Team collaboration
Accomplishments
- Bronze D of E
Affiliations
- - Motocross
- - Caring for the older generation
- - Member of Croft young farmers
- - Working on a farm
- - Skiing
Damian Birchall
Il Cortile
30 Common Lane
Warrington
WA3 4HA
Second reference
Miss Anna Thrush
Bridgewater School
Drywood Hall
Worsley Road
Manchester
M28 2WQ
Timeline
Front of House Staff
Il Cortile
07.2024 - Current
Weekend manager
The Victorian Tea Room and Sweet Shop
03.2024 - 06.2025
Waitress
The General Elliot
09.2023 - 02.2024
A-Levels - college education
Priestley college
09.2023 -
Labourer
Agriplant
01.2021 - Current
primary study
Loreto Preparatory School
09.2015 - 07/2018
primary study
Saint Lewis'
09.2011 - 06/2015
GCSEs - secondary
Bridgewater school
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