Amelia McDonald

• Manage portfolio of 80 partner accounts across the UK, building long-term commercial relationships that strengthen engagement, support revenue growth and improve overall partner experience.
• Designed and launched quarterly Partner Engagement Roadshow Programme, achieving 100% partner satisfaction and increasing sales team engagement with participating partners by an average of 25%.
• Lead partner onboarding, account reviews and enablement sessions, helping partners maximise opportunities while acting as the main point of contact for commercial support and relationship management.
• Work closely with Sales, Client Delivery, Marketing and senior stakeholders to manage partner opportunities, deliver client programmes across multiple international markets and continuously improve internal processes.
• Negotiate commercial agreements, programme terms and service improvements, balancing partner relationships with business objectives while supporting high-value corporate accounts.
• Manage partner activity through Salesforce, Core, Xenia, Power BI and Databricks, using data and insights to monitor performance, support decision-making and work with integrated platforms that utilise APIs, including Google Maps, to enhance partner connectivity and operational efficiency.

* Coordinated partner projects, supplier visits, FAM trips and networking events, managing logistics, communications and stakeholder engagement to support the Partnerships team's objectives.
* Played a key role in the implementation of a new partner platform, Xenia, leading a large-scale data migration and cleansing project by reviewing, validating and updating over 2,000 partner records to improve data quality and system accuracy.
* Supported the successful onboarding of new property partners, maintaining listings and commercial information across Salesforce, Core and Xenia while ensuring partner portals remained accurate and up to date.
* Organised and coordinated the company's first Partner Christmas Event in London, welcoming over 40 partner organisations and managing event planning, supplier liaison and attendee communications.
* Acted as the first point of contact for partner enquiries, coordinating requests across internal teams and building strong day-to-day relationships with property partners across the UK and Europe.
* Took ownership of partner CRM administration, maintaining accurate records across multiple business systems to support reporting, commercial activity and operational efficiency.

* Processed and maintained over 300 partner compliance documents each week, completing KYC and due diligence checks with a high level of accuracy to ensure regulatory and company standards were met.
* Supported the onboarding of new property partners by creating and maintaining property listings, ensuring accurate content, imagery and commercial information across company platforms.
* Maintained partner records across Salesforce, Core and internal systems, ensuring data accuracy and consistency to support operational reporting and partner management.
* Worked closely with the Partnerships team to coordinate onboarding activities, resolve administrative queries and provide timely support throughout the partner lifecycle.
* Managed day-to-day administrative processes, identifying opportunities to improve efficiency while maintaining high standards of organisation and attention to detail.
* Built a strong understanding of partner operations, CRM systems and business processes, creating a solid foundation for progression into partnership and commercial account management.

• Managed accommodation enquiries for a portfolio of more than 30 EMEA corporate clients, delivering consultative solutions tailored to individual programme requirements, budgets and policies.
• Consistently achieved and exceeded individual sales targets by identifying suitable accommodation options, negotiating with property partners and converting enquiries into confirmed bookings.
• Built strong relationships with clients and property partners, becoming a trusted point of contact and delivering a high standard of service throughout the customer journey.
• Managed a high-volume pipeline of enquiries using Salesforce and internal CRM systems, ensuring opportunities were progressed efficiently while maintaining accurate records and timely follow-up.
• Worked collaboratively with Sales, Partnerships and Operations to source solutions, resolve complex enquiries and support successful outcomes for both clients and business partners.
• Recognised for strong commercial performance, relationship management and stakeholder engagement, leading to promotion into the Partner Relationships team.

• Supported the growth of a fast-paced SaaS business from approximately 60 to over 100 employees, coordinating recruitment, onboarding and HR administration during a period of rapid expansion.
• Managed the end-to-end recruitment process, coordinating interviews, issuing employment documentation and supporting hiring managers to attract and onboard new talent.
• Designed and implemented structured onboarding and training programmes, helping new starters integrate quickly and consistently into the business.
• Played a key role in a company-wide workforce transition, coordinating the successful migration of employees from permanent contracts to contractor agreements while maintaining accurate documentation and compliance.
• Managed DBS, Right to Work and compliance checks, ensuring employee records remained accurate and met regulatory and company requirements.
• Worked collaboratively across departments to improve HR processes, maintain accurate personnel data and deliver a positive employee experience throughout the recruitment and onboarding journey.

• Provided business support across a fast-growing SaaS company, managing day-to-day administrative operations and acting as the first point of contact for internal enquiries and shared inboxes.
• Supported senior leaders with executive administration, coordinating diaries, booking meeting rooms, arranging UK travel and accommodation, and ensuring meetings ran efficiently.
• Organised company-wide meetings, training sessions and internal communications, working closely with teams across the business to coordinate schedules and logistics.
• Planned and delivered large-scale company events for a remote workforce of more than 100 employees, including annual Christmas parties, summer events and team gatherings.
• Maintained accurate business records, processed administrative documentation and supported the continuous improvement of internal processes to enhance operational efficiency.
• Built strong relationships across multiple departments, providing proactive support in a fast-paced environment and developing the organisational skills that led to progression into the HR & Recruitment team.