Amelia Marques
Newbury,West Berkshire
Summary
Motivated law student with strong analytical and communication skills, eager to learn and apply knowledge in practical settings. Demonstrates customer focus and teamwork through experiences in retail and food service, contributing to positive customer experiences and operational efficiency. Committed to continuous personal and professional growth within the legal field.
Overview
1
1
year of professional experience
Work History
Barista
Costa Coffee
Thatcham
02.2024 - 09.2024
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Memorised and executed recipes for specialty coffee beverages and seasonal offerings, ensuring consistency in quality.
- Processed customer payments efficiently at the point of sale.
- Sanitised work areas, utensils, and equipment to maintain cleanliness standards.
- Regularly sanitised food service counters to uphold hygiene standards.
- Communicated menu items effectively, providing personalised product suggestions based on customer preferences.
Retail Sales Associate
Sostrene Grene
Newbury
05.2023 - 12.2023
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Provided tailored service by identifying customer needs and consistently exceeding expectations.
- Promoted new products and promotions to customers, driving engagement and potential sales.
- Operated tills and processed transactions efficiently.
- Handled customer returns, refunds and exchanges at customer service desk.
- Kept shelves neat, clean and organised through visual merchandising.
- Organised and tidied stockroom during additional shifts to maintain inventory flow.
Education
Bachelor of laws - Law
Swansea University
Swansea01-2028
A-Levels - English literature, law , history
St Bartholomew's
Newbury, WBK01-2022
GCSEs - drama, English, maths, history, science, religious studies, creative media.
Kennet school
Thatcham, WBK01-2022
Skills
- Beverage preparation
- Product knowledge
- Cash handling
- Face-to-face selling
- Sales support
- Customer service
- Customer focus
- Time management
- Team collaboration
- Sales confidence
- Problem resolution
- Confident communicator
Timeline
Barista
Costa Coffee
02.2024 - 09.2024
Retail Sales Associate
Sostrene Grene
05.2023 - 12.2023
Bachelor of laws - Law
Swansea University
A-Levels - English literature, law , history
St Bartholomew's
GCSEs - drama, English, maths, history, science, religious studies, creative media.
Kennet school