Amelia-jane Gray

- Coordinated open house show homes.

- Successfully led and assisted clients through the sales, buying and letting process.

- Improved the marketing and advertisement of the company through promotional videos on social media platforms such as instagram, TikTok, LinkedIn and Facebook heightening the overall residential sales.

- Conducted residential and commercial property management through check-in’s, check-out’s and property inspections.

- Used daily operations systems such as Expert Agent and Alto Software.

- Led the entire commercial and residential listing process through property valuations, photography and marketing.

- Communicated with vendors, landlords, purchasers and tenants ensuring confidence and comfortability in my clients.

- Managed the front desk reception area managing appointments, answering and making calls.

- Assisted in assessing Energy Performance Certificates for a multitude of properties.

- As a supervisor I have trained and mentored over five sales assistants by focusing on sales techniques and customer service.

- As a key-holder I had a major responsibility of opening and closing the store correctly and on time. This displays excellent time keeping and organisational skills.

- I conducted weekly inventory checks, assisting in the identification and prevention of stock discrepancies.

- I operated a point of sales system with a 100% accuracy rate ensuring that 300+ transactions were processed efficiently and securely each week.

- I enthusiastically assisted customers through the process of successfully finding their ideal product style and correct sizes.

- I anticipated customer needs and provide a high quality service while upholding brand standards and values to ensure customer satisfaction.

- I actively stayed informed on the companies latest sales, offers and loyalty programmes to ensure customers receive the full benefits that the brand provides.

- Maintaining a clean and organised inventory and curating displays of rotating seasonal cosmetics and accessories also held importance to my role.

- General office administration and clerical work consisting of filing and using software such as Microsoft word & Microsoft excel.

- I assisted in designing, managing and delivering the implementation of an innovative new filing system that increased efficiency across teams, while maintaining exceptional organisation and attention to detail throughout the transition process.

- I warmly welcomed 20-30 guests per shift, coordinating arrival and directing client's to their treatment rooms.

- I delivered exceptional customer service by managing the front desk phone lines, in a fast paced environment and facilitated over 20 calls a day with customer's, staff and wholesalers.

- I successfully booked, organised and kept up to date with clients appointments ensuring no double booking or discrepancies.

- I coordinated dispatch and delivery of express delivery services, unpacked inventory and stocked supplies.

- I conducted daily merchandise stocking, achieving full shelf availability.

- I handled and resolved customer complaints, assisting on sustaining a high customer satisfaction rate.

- I meticulously handled system transactions including credit, cash, exchanges, returns and refunds to ensure a seamless and accurate cash-flow.