Amelia Dickman

I am currently an administrator for a taxi firm that supplies drivers and personal assistants to Durham Council for Children with Additional Needs.

Within my role i acted as not only an office administrator but also liaised with the accountant to deal with timesheets of staff & invoices to suppliers.

Expanded my duties to include diverse tasks.

• Interacted professionally with clients, providing excellent service at all times.
• Coordinated staff coverage during illness and holidays.
• Booking vehicle tests & keeping on top of compliance for the staff within the company.
• Improved customer satisfaction through prompt responses to email and phone queries.
• Managed client accounts to ensure timely payments.
• Generated detailed invoices for client services.
• Increased efficiency by handling correspondence and organising files.

Alongside my administration assistant role, I also worked as a passenger assistant. This involved transporting children with additional needs to and from school safely.

• Responded quickly in case of emergencies to ensure passenger welfare.
• Helped children exit the vehicle safely
• Wheelchair training
• Parent and school liaison
• Ensured passenger safety by enforcing company policies and procedures.

• Managed job postings on various platforms, attracting a diverse range of applicants.
• Liaised regularly with hiring managers to understand specific role requirements and desired qualifications.
• Coordinated reference checks to validate applicant information and qualifications.
• Organised and maintained personnel records, ensuring data accuracy and confidentiality.
• Monitored application processes closely, identifying areas requiring improvement or adjustment.
• Developed effective job descriptions, enhancing the quality of candidate applications.