Amelia Conwell
Ellesmere Port,Cheshire
Summary
Motivated individual eager to improve and streamline service procedures to maximise workplace efficiency and customer satisfaction. Knowledge in customer service and a reliable, positive attitude. I can guarantee that I will learn swiftly and efficiently and will prove to be a dependable professional.
Overview
3
3
years of professional experience
Work history
Supervisor
Paradise Island Adventure Golf
Ellesmere Port, Cheshire
04.2023 - Current
- Assisted in the recruitment process for hiring quality staff members.
- Ensured smooth operations with regular maintenance checks.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Managed large sums of money for safekeeping and organised till balance at shift end.
- Followed strict opening and closing procedures ensuring safety of premises and assets.
Seasonal Sales assistant
The entertainer
Ellesmere Port
11.2022 - 12.2022
- Identified and maximized sales opportunities, and increased customer retention rates
- Maintained up-to-date knowledge of all retail promotions
- Provided a friendly and approachable environment for all customers
Supervisor
Martins/ Mcolls
Ellesmere Port
06.2022 - 10.2022
- Performed key holding responsibilities to guarantee timely opening and closing of store
- Displayed proactive problem-solving and query-resolution skills to provide superior customer service
- Actively listened to customers to fully understand requests and address concerns
- Thoroughly checked money for validity and maintained awareness of current fraudulent practices and tools
- Accepted and processed large sums of cash and cheques
- Kept money safely secured and in line with company requirements and policies
- Arrived punctually and worked hard
Education
GCSEs - Maths, English, Science, Geography and Drama
The Whitby High school
09.2015 - 7 2020
B-Tech - Peforming Arts
Cheshire college - south and west
09.2020 - 7 2021
Foundation Degree in Science -
CCSW
Chester 09/2024 - 06/2025
Skills
- Goal-oriented
- Ability to Learn Quickly
- Outstanding customer service
- Efficient money handling
- Hard Working
- Critical thinking and problem solving
- Confident and Friendly Manner
Timeline
Supervisor
Paradise Island Adventure Golf
04.2023 - Current
Seasonal Sales assistant
The entertainer
11.2022 - 12.2022
Supervisor
Martins/ Mcolls
06.2022 - 10.2022
B-Tech - Peforming Arts
Cheshire college - south and west
09.2020 - 7 2021
GCSEs - Maths, English, Science, Geography and Drama
The Whitby High school
09.2015 - 7 2020
Foundation Degree in Science -
CCSW
09/2024 - 06/2025
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