Amelia Bryden

Worked as part of the internal Marketing team executing a range of tasks including campaigns, events, supporting sales and designing company wide branding.

• Enhanced brand visibility by developing and implementing targeted marketing campaigns.
• Tracked and reported on marketing campaign responses.
• Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
• Boosted sales by designing and executing creative email marketing campaigns.
• Planned and executed internal and external marketing events.
• Developed and designed visually engaging marketing materials and collateral to support product launches, promotions and distribution.
• Increased customer engagement through the creation of compelling social media content and strategies.
• Improved website visibility through development and implementation of SEO strategies.

Working alongside my marketing thesis supervisor, I helped with various research related tasks covering a range of topics, including:

• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Performed qualitative, and quantitative analysis.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Enhanced research quality by meticulously collecting and analyzing data from various sources.
• Reviewed documents and data to identify trends and patterns.

Worked full time for 3 consecutive summers as a customer service representative for OfficeMax. This involved answering phones, sending emails, completing orders and helping customers with their various enquiries.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.