Amel Benmessaoud

• Maintained excellent client relationships and satisfaction.
• Maintained ownership of outbound sales pipeline, sourcing and developing new business opportunities to drive sales.
• Help and guide junior members of the team and teams across the business.
• Optimised sales methods to best engage, acquire and retain customers.
• Managed multiple partner relationships and internal projects simultaneously in fast-paced work environment.

• Main task have been generating leads, cold calling, recruiting, and explaining the AlphaSights business model.
• Main responsibilities have been to source Nordic experts, as they can be difficult to manage given, they do not trust foreigners.

• Developing and utilizing FirstMind's human analytics tool to create a common language that lets people understand themselves, each other, and how best to work together
• Coached in multiple languages and provided clarification on their results.
• Utilized effective upselling techniques and practical communication skills to increase customer interest while maintaining and building positive client relationships
• Clearly explained and demonstrated products' benefits and value, engaging customers, discussing features, and redirected objections to capture sales.

As the CEO and Co-founder of La Cave Café, I have managed all parts of the business (i.e Negotiation, inventory management, and direct sales, etc.) This position has been a big responsibility and one where I have learned the most about real-life business management.

• Led efficiently and effective company running through smart delegation and innovative strategy implementation
• Communicated with clients to understand their need, strengthen relationships, and define client objectives
• Developed strategies for building income, including distribution model and customer acquisition plans.

• As a customer consultant, I was the first responder to any incoming call
• I was directly communicating with a plethora of customers
• The position consists of providing general banking services to private and business customers, managing
• Early warnings, and other Ad-hoc tasks
• Recorded all customer interactions precisely, producing accurate records for service improvements
• Used active listening and probing questioning techniques to understand client needs and recommend banking and insurance options
• Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
• Cross-sold and upsold services, upgrading customers to different plans and product packages.